• Report: #890487
Complaint Review:


  • Submitted: Wed, May 30, 2012
  • Updated: Wed, May 30, 2012

  • Reported By: D.M.L — Sandisfield Massachusetts United States of America
Internet United States of America

tbdress Company Very Shady - Do Not Deal With!, Internet

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My daughter ordered a "special order" dress, which required her measurements...measurements were sent, but no updates (completion date, send date) were forwarded to us. We contacted them about two weeks into the order to inquire, but no reply was sent. As the date for her prom drew closer (we ordered the dress over a month before prom date, but were now down to two weeks left) we contacted tbdress.

They replied with "your measurements don't sound logical, you need to resubmit sizes." We knew at this point that there was no way; after three weeks of waiting, that the dress woul dbe doen in time, so we told them to just cancel the order and complete a refund. FIVE times they replied with the same words as above (send measurements and we will begin dress) , but stated they could only refund a very small amount if we insisted on a refund, because of the material they'd wasted to make the dress...make the dress? I thought they were charging for alterations? That's what they had stated on the original bill anyway. As of now, we have heard nothing further from them, and after seven emails I've decided just to file a dispute with my bank. DO NOT ORDER FROM THIS SITE - BUYER BEWARE!

This report was posted on Ripoff Report on 05/30/2012 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tbdress/internet/tbdress-company-very-shady-do-not-deal-with-internet-890487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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