Complaint Review: MWI Essentials; MWI Connections; Memberworks, Inc; MWI Leisure Advantage; MWI Homeworks; MWI First F - Stamford Connecticut
- MWI Essentials; MWI Connections; Memberworks, Inc; MWI Leisure Advantage; MWI Homeworks; MWI First F 680 Washington Blvd. Stamford, Connecticut U.S.A.
- Phone: 203-324-7635
- Web:
- Category: Telemarketers
MWI Essentials; MWI Connections; Memberworks, Inc; MWI Leisure Advantage; MWI Homeworks; MWI First Unauthorized charges to my Discover card for services I never asked for or received Stamford Connecticut
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Upon accessing my Discover statement online on 5/26/03 I noticed a charge from MWI Essentials in the amount of $149.95. Not recognizing the amount or company I called the number next to the charge (877-271-4883) only to be told via recorded message that it's a holiday & no one could take my call. I then called Discover to challenge the charge & was told that the amount of $149.95 would be credited back to my account & a dispute with MWI would be pursued by Discover.
Then I did a search for MWI Essentials at www.queryserver.com & soon realized that many people nationwide have been ripped off by this company & their various aka's for several years now. I further learned that the state of Minnesota settled a consumer fraud suit with MWI in April of 2000 & that the state of California is currently filing a case against MWI for the wrongful charging of consumers.
A complaint posted at consumeraffairs.com alerted me to the possibility that these charges had been levied against my Discover (or other credit cards) before so I went back through my statements. Sure enough, there have been 4 charges levied against my Discover card:
7/5/2000 $ 84.00
6/14/2001 $ 99.95
5/13/2002 $119.95
5/13/2003 $149.95
Since I only had statements back to April of 2001 I called Discover back yesterday 5/27/03 to ask for copies of statements from the opening of my account in 1999 to March of 2001. Because it would cost $5.00 per statement it was decided that Discover would go through those statements looking for further MWI Essentials charges & I would call back today 5/28/03 to find out the results. Discover found the only charge prior to my records was the 7/5/2000 charge of $84.00.
I was given the address of the 180-Day Dispute Dept. & told to submit a letter explaining my case to them. In addition to writing that letter I called the number next to the MWI Essentials charge on my current Discover statement which had been on holiday before & via recorded message after providing my telephone number that my account had been cancelled. I never succeeded in talking to a live human being. I then wrote a letter to MWI Essentials enumerating all charges & demanding a refund of all monies.
Then I decided to call the number (203-324-7635) as given in the rip-off report of Michael of West Hartford, CT (ripoff47333.htm on this site) & spoke with Tina. I told her the charges had been made without my authorization. She told me my account had been cancelled & $149.95 had been credited to my Discover card. When asked how MWI got my credit info she replied that when I purchased my OrbiTrek from Thane I also was eligible for a 30-day trial in Memberworks, Inc. After the 30-day period my card was then charged $84.00. I told her that I knew nothing about it & then demanded the refund of the rest of the charges (totaling $303.90). She told me that company policy would only permit her to refund charges dating back one year(i.e. $119.95). I told her that was absurd & then said "I'll take legal action. I WILL get the rest of my money." She then said "I've now refunded all your money. The credit should show up in 3-5 business days."
So we'll see. I am grateful for this web site & other web sites
which helped me realize that this has been an on-going problem & which helped me formulate a plan to obtain reimbursement.
Thank you,
Jane
Jane
Harrisonburg, Virginia
U.S.A.
This report was posted on Ripoff Report on 05/28/2003 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mwi-essentials-mwi-connections-memberworks-inc-mwi-leisure-advantage-mwi-homeworks-mwi-first-f/stamford-connecticut-06901/mwi-essentials-mwi-connections-memberworks-inc-mwi-leisure-advantage-mwi-homeworks-m-58713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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