Report: #725478

Complaint Review: Texas Aqua Solutions, Inc

  • Submitted: Wed, May 04, 2011
  • Updated: Thu, January 03, 2013
  • Reported By: Liz — San Antonio Texas United States of America
  • Texas Aqua Solutions, Inc
    18838 Stone Oak Parkway #104
    San Antonio, Texas
    United States of America

Texas Aqua Solutions, Inc Improper installation *FIRE HAZARD* San Antonio, Texas

*Author of original report: All Items Corrected-Free of Charge-Would Buy Again!

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When I was sold my system by Adam Mendez, he was quite the professional; easy to talk to, never pushy and seem very trustworthy.  He worked the deal for my product that I had no sales tax and a low monthly payment.  However, at the time he also told me that he would be here the day they installed it.  He never showed.  He was supposed to bring some promotional items at that time as well.  I was forced to call him and ask for them. 
After, my system was installed approximately 11 Oct 10.  At this time a man came in and asked me questions regarding its placement.  I know nothing about plumbing or building codes.  I dont know if this man is bonded or licensed even.  He proceeded to place my water softener in my garage directly in front of my breaker box.  (Id be happy to send pictures taken with my phone.)  I cant open the breaker box, but I can sort of get my hand around it if I have to, he said that would be fine. [continued below]....
.....  He then proceeded to place the pipes and tubing.  The tubing was run over my garage door with cheap hangers that have since fallen down.  My roommate is a fire man and was incredibly disturbed at all of this.  Apparently it is a fire hazard, as well as having the electrical wire for the system zip-tied to the water tubing for the system. 
As if this wasnt enough, I had to call to have something checked with my system the first or second week of March.  At that time a man named Todd came out and realized that it was a simple fix with my faucet.   After this was fixed, my roommate showed Todd how my system was against fire codes and he agreed.  Telling me that if there was a fire, wed be responsible.  That it needed to be moved "right away".  He asked me for my friends and families numbers for recommendations and then said he would be in touch.  Before he left, Todd told us that the plumbers son had died and that he was sort of out of it.
A week or so later, I received a check for $20 for my referrals, but never heard from Todd or the plumber.
This past Friday, (29 April) I called Todd again and asked if this is truly the way this company does business.  He said that he had assumed that since he hadnt heard from me that it had been completed.  Ive worked customer service for quite some time, it isnt the customers job to follow up.  He had told me that the plumber doesnt get paid for his rework so he had been trying to squeeze them in between paying jobs.  ( Which tells me that he has considerable rework, which in itself makes me uneasy.) He asked that I text him my number and address and that he would be sure this man would get in touch with my in two days.  Here I am Tuesday afternoon and not a word from either of them. 

I have my disabled mother and 2 small children here that I have unknowingly put in harms way.  This is unacceptable.  This is NOT the customer service I expected.  DISGUSTED!  Buy it from someone that isn't just trying to make a buck!
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This report was posted on Ripoff Report on 05/04/2011 08:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

All Items Corrected-Free of Charge-Would Buy Again!

AUTHOR: Liz - (United States of America)

After finally getting in touch with Matthew Valenzuela at Texas Aqua Solutions, things finally started getting accomplished.  My water softener was moved from my garage and placed on the side of my home with a free shed with a light.  I was assured that this was certainly not the way they normally do business and unfortunately, I was just part of the "perfect storm" as it were.  The individual that installed it was not at the top of his game (I'm not heartless, I feel for the man losing his son.  However, I would feel worse if it were my child because I didn't have things done properly.) Once this man left, the customer service individual made the mistake of assuming.  It happens, and after this instance, I'm certain he does much less of it.  Since I purchased this item and got the "kinks" worked out.  I LOVE my water softener! I love the drinking water.  I actually like it better than I do bottled water and frequently refill my bottles from there.  Once all the hard feelings were out of the way and mistakes admitted to and apologized for, the company has always been there to answer questions and help out when needed.  How many times have you purchased an item and had the company call back every year just to see how you are liking it and if you need anything or have any questions?  Probably never, like me.  However, this is the 2nd year now I've received a call from Matt Valenzuela "checking in" to see how things are going.  
Everyone has had a bad day (as you can see below) but if I honestly had it to do all over again, I would definitely still purchase my softener from Texas Aqua Solutions.  
Have other questions?  Email me at
Happy New Year! 
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