Report: #254500

Complaint Review: Texas

  • Submitted: Thu, June 14, 2007
  • Updated: Fri, April 03, 2009
  • Reported By: Arlington Texas
  • Texas
    4309 Alpha Road
    Dallas, Texas


*REBUTTAL Owner of company: please note:

*UPDATE EX-employee responds: Don't use you will be sorry!!!

Show customers why they should trust your business over your competitors...

I called around May 10th & asked to speak to someone about a refinance. I was put through to Lane Gregory, who I explained in DETAIL what I wanted...a NO ESCROW,NO PMI loan with a GOOD interest rate. He took my information & called me back in 30 minutes & said, "I got it done.", just like that, he told me the company name, "FLAGSTAR", as well as his contact,"DREA ROBERTS",that had given us SUCH a great deal.

In the coming weeks I was told everything was rolling right along, on schedule. I INSISTED we close by the end of the month & was given a closing date of May 31st. I got a phone call that evening saying we were NOT closing 5-31, but would close Mon. 6-4-07, & that the Title Company would come to MY HOME to close!!!That day came & went also with NO CLOSING.

I was told by Mrs.Anita Chambers, Lane Gregorys processor what was REALLY going on, NO APPROVAL FROM FLAGSTAR FOR ESCROW WAIVER...We would HAVE to have an Escrow account in order to close this loan & our credit had been pulled SO much in the time I was working with Lane Gregory that our credit score had DROPPED over 100 POINTS in that month!!! I made the decision not to pay my house payment for the month of May, as I was told we were closing by the 31st, & was also told that due to this I may have to pay some interest on the days for not making Mays payment to my current mortgage company. I now know that not making that payment hurt my credit score, BUT over 20 CREDIT PULLS in MAY alone tells me SOMEONE was shopping my loan, ALOT, & we thought we were APPROVED!!!! It ought to be illegal to promise, send "GOOD FAITH" estimates, & pull peoples credit down & take NO RESPONSIBILITY for IT, AT ALL!!!! We will try again NEXT YEAR to save some of our HARD EARNED it will take that long to REBUILD our Credit.

Arlington, Texas
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This report was posted on Ripoff Report on 06/14/2007 12:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

please note:

AUTHOR: Kevin - (U.S.A.)

you are allowing someone going by the alias of chris to post his email address in the updates section of this complaint to potentially create an illegal act. you do not have to post my repsonse if you wish but please take down this email address as it violates our trademark and you may be supporting the advertisement of an illegal activity. Thank you as I appreciate the opportunity to rebut this information.
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#2 UPDATE EX-employee responds

Don't use you will be sorry!!!

AUTHOR: Chris - (U.S.A.)

Please send me an email if you have used them and they screwed you around

I am building a website about them now and would like to post all stories on my site.
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