TGI Friday's Opry Mills Nashville TGI Friday's Nashville, TGI Friday's at Opry Mills Mall Training nonexistent, only for them to blame trainees not acknowleding that the trainers on their cell phones the whole time Nashville Tennessee

This is the worst Friday's in the country. DO NOT APPLY HERE. I got hired on the spot but it took them two days to call me back and let me know what's going on. On my first day of training, the GM barely acknowledges me, even acts like he wishes I wasn't there, I was scheduled to come in at 9 am every day and the store doesn't even open till 10:45. The GM, Mike, did not even want to take two seconds from his busy "cigarrette breaks" or "paperwork" to even follow the LAW and clock me in. For my "training" he told me to just stand next to the computer and watch people ring up stuff for 2 hours. 

EVERY "trainer" I had there would complain about training. No one taught me anything. One trainer literally ran around like a chicken with his head cut off the entire time, leaving me, when it wasn't even busy. He had three tables and was running around like a lunatic. And that was one of their "A1 servers". One trainer even neglected her section and had me do all her work, even sweeping her section. The trainers would rather text on their phones the whole time than actually try to train me. And would make up things to the managers about the trainees even though they weren't teaching us anything. Honestly, if a trainee "fails" (which honestly I think I was doing aa decent job), I truly believe that 9 out of 10 times it is the fault of the trainer. Many restaurants actually heed to that philosophy. This one didn't. Even when I tried to explain what the trainers were doing, the service manager, Charlie, would try to defend the trainers and tell me that he's not "hearing it", that they were great servers because they got high grades on the secret shoppers. I found that hard to believe, if theyre always on their cell phones. One trainer didn't even know her menu. The other, he didn't even know the right greet to use with his tables. 

I have never trained at a restaurant where the managers were so uneducated and closed-minded. It didn't seem like they even cared to invest in their new hires. Yet when their existing employees get fired, they hire them back within a day. TGI Fridays is franchised now and so there's no "corporate head" ahead of them. This leads to the store management thinking they can do whatever they please, so they only train servers to be able to know how to pass the inspections from the franchise owner's "secret shoppers".

I wasn't fired but I told the service manager that this job was just not working out when he constantly tried to say that I wasn't " getting it down". Right after I had to take care of my trainer's entire section on my third day of training because she would rather talk on her phone. She wouldnt even let me use her card, I would have to constantly try to find her so I could ring up orders. But he failed to listen to my side of the story. 

I think this is an awful store as most restaurants are at Opry Mills mall. I really wish they were still corporate so I could just contact the HR and let them know what's going on in their restaurant. Hopefully the franchise owner or someone of importance reads this. It's the week before holiday season. If they would invest time and ACTUAL TRAINING to their new hires, maybe they wouldn't be so overstaffed. Instead, they're just letting people they fired in the past come back. They would rather hire back bad employees than take the time to TRAIN new servers. Two thumbs down!