THE AUTO CLUB ripoff,manger wouldn't even tell me where they were, due a refund never received AUSTIN Texas

bought an extended warranty through them. cancelled it 6 months later due to customer service or lack thereof. was told week after week that refund would be forwarded.

after weeks of no returned calls from RODNEY VARGAS,a cowardly salesman who doesn't return calls, i spoke with Matt, their customer service mgr. he was rude and very prissy, possibly a former employee of "THE BIRDCAGE", and he didn't care either. i asked where they were located so that i could file a complaint w/ that state's authorities and he told me that he wasn't going to tell me. i again asked about my refund and he told me he didn't know anything about it.

i then filed a BBB complaint and a complaint with the texas state attorney general's office. i then spoke to another extended warranty company who told me that these guys are the source of many complaints and that they basically are a "boiler room" of sorts. BEWARE!!!! there are many other great extended warranty companies out there...AUTO CLUB ain't one of them.

Richard
STUART, Florida
U.S.A.