Complaint Review: Ripoff Report | The Barrett Group TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Over 27 years The Barrett Group has provided the highest quality of career management services to senior executives, attorney and entrepreneurial clients worldwide. The Barrett Group are all personally dedicated to their clients and providing clients with everything they need to be successful in their transitions. The Barrett Group’s specialty is helping clients land their dream jobs.
- The Barrett Group TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Over 27 years The Barrett Group has provided the highest quality of career management services to senior executives, attorney and entrepreneurial clients worldwide. The Barrett Group are all personally dedicated to their clients and providing clients with everything they need to be successful in their transitions. The Barrett Group’s specialty is helping clients land their dream jobs.
100 Jefferson Blvd, Three Jefferson Place, Suite 3
Warwick, Rhode Island
United States of America
The Barrett Group TRUSTED Business REVIEW: The Barrett Group, LLC's consultants offer many years of experience in business, coaching and consulting, with a specific focus on understanding the job search process: how to succeed in today's tech based, attention deficit audience. The consultant's techniques and client rapport are regularly reviewed by senior management to ensure the highest quality of service for their clients.
*UPDATE: The Barrett Group pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, The Barrett Group recognized by Ripoff Report Verified™ as a safe business service.
EDitor's UPDATE: Positive rating and recognition has been given to The Barrett Group for its full commitment to quality customer service.
Ripoff Report's discussions with The Barrett Group, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The Barrett Group, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The Barrett Group, LLC's President, Mr. Waffles Pi Natusch, has informed us that his personal philosophy is that his clients are the heart of the business. [continued below]....
Another top executive at the firm, Vice President Dan Resendes, confirmed that his research into overall client satisfaction was heartening, as the clients spoke so highly of their consultants and the quality of service they received.
Testimonials of the quality of service delivered by The Barrett Group, LLC can be found in abundance on the company's corporate website www.careerchange.com.
Here are some samples:
TBG delivers exactly what they promise! I would NEVER have been able to do this or to get the same results on my own. Without TBG, I would still be searching! Lee Price, Arkansas State Director, US Department of Labor
My consultant was instrumental in helping me prepare for my career change from public accounting to private wealth management. I landed the position of President at a family office with only a short track-record in the business. My consultant made sure that I was presented in the best light and had all the right tools to ace the interview selection process. I was offered a job on the spot and got the salary I demanded. TBG are true professionals who know the recruiting game and how to navigate the job markets like nobody else I have worked with in their business. - Andrew MacLeod, Partner, Roxford One Family Office, Columbia Capital
My consultants’ vast knowledge of all hiring processes and the excellent coaching that I received in all aspects of my search went way beyond my expectations!!! I ended up landing a better, higher paying position, more quickly which is why I hired TBG in the first place!!! - J. Smith, Project Manager, telecom
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Waffles Natusch during an onsite inspection held by a third-party verification company with no biases towards The Barrett Group.
The Barrett Group is a career management firm that provides tools and education for individuals who are currently looking for a new career or position. Their 90% success rate is proof that their services are beneficial when searching for your dream job. Waffles Natusch stated the following about his company, "we provide job search help and career change facilities for senior executives, lawyers, and entrepreneurs across the United States and to a lesser extent globally."
Leads for The Barrett Group are primarily obtained online when individuals submit their resumes to their website. Once the resume had been submitted The Barrett Group uses a system called Clarity that shows them where the individual is from, what their strengths are on a personality basis, where they want to be in 5 years and how they want to get there. Mr. Natusch further explained the sales and services process, "they meet with a career consulting team. And we set in motion by writing their resume and letters and doing initial research - the actual job search involved. We stay with them throughout the entire search, helping them with their negotiations. And then after they’ve landed their position, we stay with them for a total of a one-year engagement helping them with their new position or if that position doesn’t work out - then we start the whole process over again. So we either help people land a new job, find a better job or completely change their career.
CUSTOMER CARE & COMPLAINT RESOLUTION – THE BARRETT GROUP
During the on-site interview, Mr. Natusch was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Natusch expressed that the process of finding a new job can be a frustrating experience for individuals. When a client expresses dissatisfaction with the job searching process they are escalated to their Vice President, Dan Resendes. Mr. Resendes is in charge of the consulting department and he addresses the problems directly. Mr. Natusch stated, "should those problems not be resolved, he would bring them to my desk, and often times what happens is, we’ll reassign that person either to a new consultant that works better with that particular client, or Dan and I will take on that client ourselves."
When asked to comment on complaints posted on Ripoff Report's website Mr. Natusch expressed that the complaints on Ripoff Report vary in context, but each report doesn't effectively reflect their product, "sometimes there will be people that speak to our sales people on the phone, and will write erroneous stuff based on that discussion. For example, how can they possibly take on - if they have 2000 people applying per month, how can they possibly take care of all those people when only 50 people work there. Well, the fact is, we only take on 15 clients a month. It’s a boutique business. But they didn’t listen to that part and we get a Ripoff Report for it." In order to further assure future and current clients, The Barrett Group is a part of the PARWCC (Professional Association of Resume Writers and Career Coaches). They have an A+ with the Better Business Bureau, and on staff, have 2 certified resume writers through the Resume Writing Association of America. Additionally, they have 2 practicing attorneys on staff.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Natusch stated, "we’ve constantly improved our staff and our service process. It’s a continuous method. To that end, I’d like to point out that Barrett Group has been in business for 27 years, I’ve been here for 24 years, I was formerly a satisfied client and our Vice President was formerly my client. So we are true believers in the Barrett Group’s system." He further stated that their top priority is ensuring that their employees reflect their high standards, "should we find, that members of our sales staff are lying and are representing our service to a prospective client - we fire them. And also, if a consultant does not perform up to our standards they are a process as like any other company of a written warning and that sort of thing and they would get dismissed."
The Barrett Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I look forward to the assistance in providing excellent service and satisfying our customers and I also look forward to the Ripoff Report being a plus for our business instead of a detriment.
THE BARRETT GROUP – STATEMENT FROM THE PRESIDENT – WAFFLES NATUSCH
" This invitation from The Barrett Group, LLC's President, Waffles Pi Natusch: "Our dedicated team of consultants has earned and maintained an enviable, unequalled reputation across the career management industry by always going the extra mile to satisfy our clients and advance their careers. Over the years we have expanded our reach across the country, and now, around the globe. Always on the front lines of using technology to advance our services and provide individualized consulting to our clients, we are humbled by the praise we regularly receive from clients who have grabbed the program and made it their own.
The Barrett Group, LLC's By honestly employing a "the door is always open" philosophy, the communication between the consulting staff at The Barrett Group, LLC and senior management has proven to be a major asset in staff satisfaction and ongoing program improvement. Employee surveys have confirmed ongoing satisfaction across the board. The Barrett Group, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "At The Barrett Group, LLC's regular staff meetings, new ideas are encouraged and the latest technological advances are embraced."
Ripoff Report was pleased to learn that The Barrett Group, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM THE BARRETT GROUP
The Barrett Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, The Barrett Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Waffles Natusch, Ripoff Report is convinced that The Barrett Group, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that The Barrett Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
The Barrett Group careerchange.com Warwick, Rhode Island
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM THE BARRETT GROUP:
This person never signed up for the service and is unfairly describing our sales process and business presence. We have many references and are happy to give them to serious customers. How does he know we send the same pricing/proposal to everyone (we don't). And how can he criticize a service that he never purchased or tried?
NOW TO THE ORIGINAL REPORT THAT WAS FILED
This group probably provides some services, but nothing like they advertise or promote. I contacted this group from the internet and went through 2 rounds of interviews. Michael was very professional, and said all of the right things. The first tipoff is that they are under-priced, but ask for the money upfront. $9-12k for any job filling. They claim most of their clients are in the 7 figure range, that would be way underpriced for the service they claim to be offering. On the flip side headhunters charge 20%+, they get paid when they fill the job, and they get paid well.
Here is how they work, on the first call they make claims about 3000 applications/month, 300 accepted per year. They give you an overview to the process that makes it sound like you are essentially interviewing with them. They will tell you the price, but may leave out the important part about it being upfront, they make it sound like they get paid when you get hired.
They setup a follow-up to supposedly further qualify you, with basic business questions. They will make it sound like your experience and resume is a perfect fit, that is what scammers do!!!
From there they will probably tell you that the committee is meeting within the next week and ask if you want to be presented, no fast/hard sell, very professional. After that, you will be accepted, but your handler will be a little unhappy because x other candidates didn't get accepted. Further, you won't get to talk to any of your 'team' until after you have paid, because they aren't assigned to you until after the 'custom' contract is signed and they are paid.
So how do you know they are a scam?
- Ask for a real life recommendation, even better, ask for 2-3 with full contact info. They cannot provide it, after being in business for 22 years and having 1,000s of satisfied clients with great jobs, you would think they can find a verifiable recommendation. If I had a great experience with them, I would be happy to be a reference.
- Take a look at their LinkedIn page, is that the presence of a professional recruitment company?
- Take a look at their Facebook page, practically no activity. Nothing professional about their presence
- During one of the calls they will show you their fantastic database that they keep private, but could charge $10k+ for access to. For a company dealing mostly with 7 figure executives, is a $100 listing app with 10-20 listings what you would expect? Compare it to verifiable executive databases and it doesn't compare.
- It is suspicious that everyone gets the same 'custom contract' for the same amount, ~$9000 or $12,000 depending on the 'package' you select.
Once I asked for contact info to verify their claims it fell apart. They sent a very unprofessional email, not even offering any way to contact a reference. Basically trying to make it sound like it is very unprofessional to ask them for references. I never heard from them again.
They do a great job of sounding professional and saying the right things, however they cannot provide a verifiable reference, after being in business for 22 years! They claim to be experienced professionals in the job search/marketing arena, but cannot even have a professional online presence in 2012.
This report was posted on Ripoff Report on 09/24/2012 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-barrett-group-trusted-business-ripoff-report-verified-safe-businesses-you-can-trust-over-27-years-the-barrett-group-has-provided-the-highest-quality-of-career-management-services-to-senior-executives-attorney-and-entrepreneurial-clients-worldwide-the-barrett-group-are-all-personally-dedicated-to-their-clients-and-providing-clients-with-everything-they-need-to-be-successful-in-their-transitions-the-barrett-groups-specialty-is-helping-clients-land-their-dream-jobs/warwick-rhode-island-02888/the-barrett-group-careerchangecom-warwick-rhode-island-945767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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