Report: #1061059

Complaint Review: the Edgemasters

  • Submitted: Fri, June 21, 2013
  • Updated: Fri, June 21, 2013
  • Reported By: Bill — Franklin Tennessee
  • the Edgemasters
    3355 N. Academy Blvd. Suite 405
    Colorado Springs, Colorado

Edgemasters Knife Sharpening Online knife sharpening Colorado Springs Colorado

Show customers why they should trust your business over your competitors...

 I send my knives into this company afgter viewing th ewebsite and emailing them about their their services. Thye opromise a 24 hour turnaround. They were received in their office on 6/5. I heard nothing back from them when I had not received my knives back by the following Thursday 6/13. It wasn't until I had called and spoken with the answering service three times before I got a call form someone on 6/14 that said that he had mailed them on 6/13. There was no mention of cause of delay, etc.

On Thursday, 6/20, after having not received my knives I wnet through the same process. Net net, they overnighted them to me and I received them today. The knives were Ok and sharpened but no better than I can get locally.

I don't think there is anything going on here other than incoompetence but would never use them again. It seems like a mom and pop business that has no concept of customer service. .  All htey needed to do was tell me they were running late and not mislead me about mailings etc. It almost feels like the company just changed hands. 

I definelty did not recieve the service I expected.

I am not someone who complains but this was ridiculous.


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