• Report: #1009673
Complaint Review:


  • Submitted: Wed, February 06, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: Caroline — Pittsburgh Pennsylvania United States of America
4930 State Road Cleveland, Ohio United States of America

THE ORIGINAL MATTRESS FACTORY OMF Buyer Beware. OMF Ripoff Artist Cleveland, Ohio

*Author of original report: My Response the owner of The Original Mattress Factory

*REBUTTAL Owner of company: The Original Mattress Factory Reply

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To the Unaware Consumer,

I purchased a mattress and box springs from The Original Mattress Factory you, the adds with the little men that have hard hats on top of the springs, well they are in my bed trying to get out. This may seem funny but my back and lack of
sleep are not amused. I bought the bed in May of 2012 and now the bed is six months old and is a piece of crap.  It is like sleeping on cement and I purchased the super pillow top called The Original Mattress Factory and they are now going to send someone out, one of their experts to tell me what is wrong with my Mattress. I will let all of you  know the outcome, but based on the other complaints that I have read on Face book and on here they are not going to do much. I wish someone who has had a like experience to contact me  so that they  join forces with me against these crooks. The worst par tof this experience is that I trusted OMF to give me a great product and they failed. I do not make a lot of money and I used my tax return and saved up the difference to buy this mattress set and they stole that money from me.  Ron Trzcinski the owner of OMF and Corporation are shysters and should not be able to get away with this. If enough of us put our resources together we can get our money back. Thank you for taking the time to read this and save your money and your back and do not buy from The Original Mattress Factory.

This report was posted on Ripoff Report on 02/06/2013 05:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-original-mattress-factory/cleveland-ohio-44134/the-original-mattress-factory-omf-buyer-beware-omf-ripoff-artist-cleveland-ohio-1009673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

My Response the owner of The Original Mattress Factory

AUTHOR: Caroline O - (United States of America)

Dear Ron,

Your representative came into my house and examined the bed. Proceeded to tell me that what I was feeling is not the springs and that the bed is not as hard as cement. He does not lie in it night after night. I challenge you Ron to sleep on it for a week and see how your back feels. I have read on many websites including this one and on your Facebook page that other customers are reporting the same issue, the bed is like sleeping on cement. The springs are pushing through  to the top, I believe it will only be a matter of time before they come through.

His solution was to bring a foam mattress topper to put on the bed. I shouldn't need one. The bed is six months old and is a super pillow top.  He also came into my house and threatened to sue me.  His solution to the problem is that OMF take the  mattress back to the factory tear it apart and measure the cotton on the inside and the foam padding, to see if it meets your company specifications for padding depth. I have never been treated so badly by a company and their representatives. I don't understand how a company that is supposed to stand by its commitment to customer service continues to be abrasive and unsympathetic to my needs. They took my  money with out any issues and I gave it to them for a fair trade of a quality mattress, this did not happen.

Your representative also came into my house and proceeded to knock my picture off of the wall causing a rip in it. This picture cannot be replace. How are you going to replace my picture. I want my money back. I want you Ron and OMF to stop selling an inferrior product. Buyer beware, do not buy anything from The original Mattress Factory. I encourage you to go onto as many websites that you can find and see what other customers have reported before buying a mattress. For those of you who have bought from OMF and have had a similar experience go to the Better Business Bureau and report  The Original Mattress Factory for selling you a product that is inferior and does not meet any quality standard. Buyer Beware save your money and your back.

A very disappointed customer.
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#2 REBUTTAL Owner of company

The Original Mattress Factory Reply

AUTHOR: The Original Mattress Factory - (United States of America)

The Original Mattress Factory makes quality products and stands firmly behind these products.  Since you have already scheduled an appointment, our service represenative will come out and inspect your product for defects.  If any exist (including errors in workmanship, body impressions over an inch and a half, etc.), please note that these are covered under our warranty and we will take care of them for you.

If it turns out that you are simply unhappy with the comfort of the product,  please note that we do have a Comfort Policy.  According to this policy, you may re-select another mattress one time only within the first year of purchase.  Your existing mattress can be donated with proof of donation or it will have to be thrown away as we only sell brand new products.  As far as the new mattress is concerned, you are responsible for the following:  25% of the less expensive mattress only price, any applicable re-delivery fees and any applicable retail up-charges (if you re-select a more expensive mattress).  In other words, this policy allows you to get a brand new mattress for only 25% of the cost.  We cover the other 75%.  
I hope that this information helps.  If you have any other questions or concerns, please contact the factory or store from which you made your purchase.


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