The Parlor Knoxville Dishonest description of item purchased Knoxville, Tennessee

I too was cheated by The Parlor... read my Ripoff Report of the incident here... http://www.ripoffreport.com/music-shops/the-parlor-knoxville/the-parlor-knoxville-dishones-56bee.htm

I have personally dealt with Josh Sidman and The Parlor and would like to say that they are fantastic to deal with! As for the buyer in this circumstance it would seem as if it were a simple misunderstanding. Again, my business with The Parlor has been great and Josh is upfront and as honest as they come.

When a seller makes grievace errors in a description of an item which he should have knowledge of and the buyer incurs shipping expenses as a result, then shipping expenses need to be refunded before the seller has been given a full refund. The seller has not done that so he has not given a full refund as he claims.
As for me getting upset because the seller said I could no longer do any business with him....who in their right mind would want to do business with someone who was negligent and dishonest in their description of an item they are selling. I had no intention of ever doing business with this company again and I suggest anybody that is considering buying a guitar from The Parlor Knoxville think very seriously before they end up getting ripped off from this company like I did. 
The seller admitted he noticed the crack in the guitar when he was packing it but said nothing to me. The seller complained to me about giving me a refund because he had the guitar on consignment and had already paid the owner which is totally irrellevant to the case.
I really do not intend to be reimbursed for my shipping fees although I should be. But because the owner of The Parlor Knoxville  is totally the worst salesperson I have ever encountered I do not expect him to do the right thing. I just don't want anyone else to get ripped off like I did...this hasn't been any fun.

I am the owner of The Parlor, and I would like to respond to this complaint. I fully acknowledge that I overlooked 2 issues with the guitar that I sold. As soon as I became aware of the problem, I offered to take the guitar back or to give the customer a $300 refund to compensate for the problems I had failed to disclose. The customer first said he would accept the refund. Only after the approval period was over did he decide he wanted to return the guitar. At this point I was no longer obligated to take the guitar back, but since our reputation is very important to us, I decided to take it back anyway and gave the customer a full refund. Only after I told the customer that his business was not welcome at our shop in the future (due to the fact that he threatened me) did he start posting untruthful information on the internet. Our business has an excellent track record of customer satisfaction, but every now and then you find a customer who is completely unreasonable, and that was the case with this situation. Sincerely, Josh Sidman, Owner of The Parlor.