• Report: #1010438
Complaint Review:

The Safe Cig

  • Submitted: Thu, February 07, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: suzqcatmom — Homosassa Florida United States of America
The Safe Cig
1051 A Cole Ave. Los Angeles, California United States of America

The Safe Cig thesafesig.com Sold me guaranteed electronic cigarettes and didn't respond when they stopped working. Los Angeles, California

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In June 2011, I purchased electronic cigarettes from The Safe Cig that were sold with a guarantee to repair or replace them at any time there was a problem.  The batteries are now not charging so I can no longer use the cigarettes or the refills that I recently purchased.

The Safe Cig does not respond to my complaint to their customer service email address, other than to give me a case number and promise to respond within 36 hours.  That was weeks ago, despite several additional attempts to contact them.  They do not respond to a message on their customer service phone at all.

Apparently The Safe Cig didn't mind taking my money when I bought the necessary refills even though they are now totally useless!

This report was posted on Ripoff Report on 02/07/2013 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-safe-cig/los-angeles-california-90038/the-safe-cig-thesafesigcom-sold-me-guaranteed-electronic-cigarettes-and-didnt-respond-wh-1010438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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