The Sale Guru Ordered a product and have never received but they have taken the money out of my account

Saw an advertisement on facebook for a good deal on a 2 in 1 straightning flat iron.  I ordered on 10/2/17.  Received a response right away that they'd received my order, it was immediately withdrawn from my account but never shipped.  I sent an email a month or so after the order to obtain status.  Did not receive a response until December 2017 stating there was a large demand for this product and they were still working on my order.  I have not received the order as of yet.  When I try to go on the website or email them, I receive it back stating undeliverable and the website appears to no longer exist.