The Sheet People - Store Envy Bamboo Pillows - Misrepresented and a Total Ripoff Merrillville

Below is a string of emails between this company and myself. I took out names and email addesses of people.  

I did tell her in my first email that I had to cut the packaging off.  I am not just a few miles away, I'm 40.5 miles.

Barbara

 

The oder is simply the bamboo.  Once opened, it completely goes away in 3-4 days.  They are not dry rotted, it is simply the bamboo fill (bamboo is a grass).  I am not sure how anyone can make the bamboo expand other than fluffing it up.  We have a lower grade on the site at $24.95 without as much fill.  It depends upon what the distributors buy from us.  If they sold it to you at $35.00 you got a great deal as they made less than $5.00.

 

 

Amy Rittenhouse - customer service

 

TheSheetPeople.storenvy.com

 

 

----- Original Message -----
From: The Sheet People <thesheetpeople@gmail.com>
To: f
Sent
: Tue, 17 Nov 2015 09:55:14 -0500 (EST)
Subject: Fwd: Storenvy customer question - Order #N/A

 

---------- Forwarded message ----------
From: Storenvy Member - <noreply@storenvy.com>
Date: Mon, Nov 16, 2015 at 8:58 AM
Subject: Storenvy customer question - Order #N/A
To: The Sheet People <thesheetpeople@gmail.com>

 

My friend and I were at a craft show at Stagg High School in Palos Hills, IL Saturday November 14th. I bought a set of sheets and 2 memory foam pillows and my friend bought a memory foam pillow. First, I couldn't get them out of the plastic bag, so I had to cut the bag (no a big deal). When I did get them out, there was a bad order to them, like a smelly old rag and they were completely flat. I thought they would expand, but here it is Monday and they are still completely flat with the same odor. I tried fluffing them, but the inside just started breaking apart like it is dry rotted. Now the pillow is half flat (and extremely hard) and the other side is hard and lumpy. The pillow folds in half. My friend said her pillow is the exact same way. We paid $35 for each pillow and I see they are on sale for $24.95 on your website. Needless to say, I am extremely disappointed in your product. Since we don't know who the seller was, we are hoping you can take care of this problem f or us. Thank you in advance.