• Report: #629838
Complaint Review:

The Tremont (Hotel)

  • Submitted: Sun, August 08, 2010
  • Updated: Sun, August 08, 2010

  • Reported By: thomas — ellijay Georgia United States of America
The Tremont (Hotel)
100 E Chestnut St. chicago, Illinois United States of America

The Tremont (Hotel) When checking in, we were told they had NO ADA rooms. NO refrigartor in the room, to store our meds in. After checking in, I being disabled asked for additional pillows for my back problem. 2 hours chicago, Illinois

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Before checking-in, we told the desk we needed an ADA room.  We were told there are none. Told them we needed a refrigerator to store meds - upon arrival, we were given a small plastic toy looking plug-in "cold box" that made so much noise we won't be able to sleep. 

We called for extra pillows due to my bad back and after a two hour wait, we were told there were NO extra pillows! 

We called for cold drinks to be delivered to our room only to be told there was NO room service (this was after trying for twenty-minutes on the phone after pressing the button marked "ROOM SERVICE") .... we were told there was a store about two blocks away (at 9:30 p.m. in downtown Chicago!) 

Were told there are NO vending machines available either!  There are NO ice machines available either!  BUT, they did (somehow?) bring us a bucket of ice!  So we were able to drink WATER from the bathroom!

Oh, and the bath towels are the size of ones a small child would be able to use .... GOD forbid we would ask for more towels.....

My opinion this is typical example of SW foreigners being involved in the management and ownership of hotels in this country!

DO NOT STAY HERE, there are many more nicer hotels available with much more truthful advertised places to stay!

This report was posted on Ripoff Report on 08/08/2010 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-tremont-hotel/chicago-illinois-60611/the-tremont-hotel-when-checking-in-we-were-told-they-had-no-ada-rooms-no-refrigartor-629838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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