• Report: #407974
Complaint Review:

The Vermont Teddy Bear Company, PajamaGram

  • Submitted: Sun, January 04, 2009
  • Updated: Wed, January 07, 2009

  • Reported By:Sugarland Texas
The Vermont Teddy Bear Company, PajamaGram
6655 Shelburne Road Shelburne, Vermont U.S.A.

The Vermont Teddy Bear Company, PajamaGram Order #6907178. Failed to deliver order! Shelburne Vermont

*UPDATE Employee: Our Apologies

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I had placed an order for my wife Christmas present on the 15 of December 2008 or close to this date. Anyway I had paid for Express shipping which was $16.99 to receive the order by the 22 of Dec. Of course the order was ordered on line. See Below:

Thank you for ordering a gift from the PajamaGram Company!

Orders are processed on an hourly basis during daytime business hours, Monday through Friday. Weekend and evening orders are processed by the following business day.

If you have any other questions at all, please use the Customer Service inquiry form at http://forms.pajamagram.com/pg_custinquiry.aspx or give us a call at 1-888-518-2327. We're here to help!

The 22 of Dec. came and went and I did not receive a call or email to tell me why my order had not been process. I called Customer service and they blamed everything on UPS, but I held my guns and got a refund of my shipping cost. I again ask if I should cancel the order or will it get to my home by Christmas? I was told my package would be redelivered at 9:00 am on the morning of the 24th. I wondered how in the world, could she know that. So I didn't cancel the order and Guess what that morning of the 24th came and went!!

Again no phone calls or email..... I sent an email stating how troubled I was and wanted some answers. I got back an email telling me again it wasn't the company's fault it was shipping so I would be only charged ground on shipping instead. I laugh because I have been given back all of my shipping beforehand. So I email again stating I am still not happy my package was late and it affected Christmas for my Wife, They needed to do something else. This last email was unanswered of course.

Sugarland, Texas

This report was posted on Ripoff Report on 01/04/2009 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-vermont-teddy-bear-company-pajamagram/shelburne-vermont-05482/the-vermont-teddy-bear-company-pajamagram-order-6907178-failed-to-deliver-order-shelbu-407974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Our Apologies

AUTHOR: Wendy - (U.S.A.)

Hi James,

On behalf of The PajamaGram Company, I'd like to apologize for the frustration you encountered with the shipping of your recent order; a situation we know is especially aggravating during the Christmas season. We do accept responsibility for the shipping error and are glad that you did receive a refund in the full amount of your shipping cost. Our records show that the package did arrive on Christmas Eve as later promised following the initial error. And despite its delayed arrival, we hope your wife was still surprised by and happy with her PajamaGram gift on Christmas morning.

Again, our sincerest apologies to both of you.

PG Customer Service
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