Report: #1011831

Complaint Review: The Villa Group

  • Submitted: Sun, February 10, 2013
  • Updated: Sat, March 09, 2013
  • Reported By: Barry and Nancy — Lincoln Nebraska United States of America
  • The Villa Group

    United States of America
  • Phone: 626-389-0627
  • Web:
  • Category: Resorts

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We believe that we have been scammed, duped, taken advantage of and lied to by The Villa Group/Universal Vacation Club/Enterprise Travel.  As a result we are out $19,100.

While staying at the Villa del Palmar Flamingos in July2010, we attended an update.  At the update we met their Sales Assistant Manager Members.  We were meeting with him (as compared to just one of the sales staff) because as gold members we had a significant annual maintenance fee commitment.  At the meeting, he explained that they were concerned that at some point we would want to stop being members or in the future our heirs would not want to make the payments.  The program he proposed addressed the organizations concern about receiving ongoing maintenance fees.

His proposal was twofold.  The first part was to upgrade our gold membership and our fixed week unit without points to a Villa Preferred Access membership with points for $18,500.  The second part of the proposal addresses why we spent $18,500 to have the same fixed week unit.  He said and gave us a document in writing where he would allow us to rent, for the next 3 years, both our 3-bedroom unit for a net amount of $3,400 per week (rental amount less maintenance fee) and a 2-bedroom unit for $2,200 per week.  After the initial 3 year period we could rent out one 2-bedroom unit for $2,200 each year, while going back to using our 3-bedroom unit. 

Also during this initial 3 year time period, we could use a 2-bedroom unit for a cost of the $798 maintenance fee.  He would upgrade this unit to an ocean front or penthouse unit prior to check-in.  The 3 years of $3,400 net for the 3-bedroom plus 3 years of the 2-bedroom unit for $2,200 would offset most of the upgrade fee of $18,500.  Subsequent to the 3 year period, the annual rental for a 2-bedroom unit at $2,200 would cover ongoing maintenance fees.  Of course the rental fees would increase by 3% annually.  In addition we paid a $600 fee to Enterprise Travel to facilitate the rental process.

Unfortunately no rental monies were ever paid.  But of course we paid on our side.  The net result of this process has been to pay a large sum of money to convert a gold fixed week unit we already had access to into the same exact unit with points.

In January 2013 we were at the resort and found out several disappointing things, confirming what had happened to us.  It started with our VIP Concierge now being an Elite Concierge.  She initially thought we were elite members since our points exceeded the minimum necessary for this program.  At an update we found out that we were not elite members, that the previous sales staff was no longer employed and that we were one of many who had been duped by their sales staff.  They said we should be happy we only spent what we did as compared to what some other owners had paid.  Naturally, if we paid more money and obtained more points we could be elite members and have access to some of the areas around the pool that we previously had access to.

The bottomline: We assumed because the Sales Manager was an employee that his proposal was credible, good for both parties and that his actions were sanctioned and managed by The Villa Group/Universal Vacation Club.

We have been in touch several times with a Ms. Castro with The Villa Group.  They have concluded that, in spite of the gross misrepresentation (our words) and some accountability must be held for both parties involved (her words), that there is nothing wrong here.  UVC apparently has no accountability at all.

While we would recommend the Villa del Parlmar Flamingos as a great resort to visit, we would, however, suggest that anyone listening to their spin at an update or sales presentation go in with their eyes open and understand how they operate.
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This report was posted on Ripoff Report on 02/10/2013 01:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

4 Corners of Contract


Your complaint mentions both Villa del Palmar (VDP) and Universal Vacation Club (UVC).  It appears to me that your complaint should be directed toward the sales staff at VDP and not at UVC.  The timeshare sales people work for VDP, they have no relationship with UVC or  

There is a well established rule of contract law known as "the 4 corners of a contract."  Within the contract documents you signed is a statement that only the promises made within the contract are valid.  The sales people can tell you anything, but the governing document binding both parties is the contract, not the scripted statements of a sales associate.  At closing you should have taken the time to read and evaluate the documents you signed.  Never allow a pushy sales staff member to direct you to move forward to the next page, before you are finished with the page under examination. 

VDP once tried to convert my membership to points several years ago (probably in 2010 or 2010).  I have a Gold membership, which entitles me to use my studio unit one week anytime between weeks 1 and 50.  I didn't think the additional flexibility of points were justified, given the price of the upgrade.  I thanked the Lady for her presentation, informed her I was perfectly satisfied with my existing membership, shook her hand, and declined the offer.  

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#2 Consumer Comment


AUTHOR: DebyCole - (USA)

OH dear! I just run into this forum, I SOOOO invite you to read this article,

I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

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#3 REBUTTAL Individual responds

Villa del Palmar Complaints

AUTHOR: Kriz Carcamo - ()

This is one of the resorts with more complaints on timeshares:
The salesperson will claim that they can resell the client's previously owned timeshare for a large sum of money and the purchase of the Mayan timeshare will be covered by this resale.

Salesperson offers an equity exchange or trade-in program.

The salesperson says that they will rent out their Mayan weeks for a large profit and issue a check to the client within a few months so that they can pay off the timeshare with the rental income.

Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership.

Villa del Palmar Complaints
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#4 Author of original report

Update to Barry and Nancy's report of Feb 10, 2013

AUTHOR: Barry and Nancy - (United States of America)

March 1, 2013: Over the past several weeks we have been working with Ms. Castro of The Villa Group concerning our problem with the upgrade purchase we made in July 2010. We are happy to report that we have resolved these issues to both parties satisfaction. We appreciate that she was willing to work with us on this. We plan to continue enjoying this great resort in the years ahead.
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#5 Consumer Suggestion

villa del palmar scam

AUTHOR: IsabellaP - (United States of America)

You're not the only one in that situation. Villa del Palmar's sales practice has a well recognize reputation for the lies, scams and most likely to misrepresented the contract at the moment of signing. Villa del Palmar sales associate like any other sales person will tell you all the wonders you want to hear to make a purchase, most timeshare presentation last 90 minutes, but at Villa del Palmar you can be up to 4 hrs in there. I'm sorry you fell for this scam, but there must be a way out. I know a company called Mexican Timeshare Solutions that can give you a free consultation on your matter, you should contact them to see what you can do. This is a forum with more complaints from people who were scammed by this company: 

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