• Report: #500733
Complaint Review:

Therma-Tru Doors

  • Submitted: Sat, September 26, 2009
  • Updated: Sat, September 26, 2009

  • Reported By: Guy — Chardon Ohio USA
Therma-Tru Doors
http://www.thermatru.com/ Internet United States of America

Therma-Tru Doors Do not honor their warranties and pushes the blame on the consumer. Internet

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Our house was built in 2000 and or patio door is a Therma-Tru door. Last year we noticed the bottom of the door was rotting away. We called the place we bought the door from and they said it is still under warranty and they came and looked at it and took pictures and sent them to Therma-Tru. About a week later I get a call from CSR from Therma-Tru saying that the door jam is not theirs and can not replace the door. Left me scratching my head as in first place it is a pre-hung door and second it is the door itself that is rotten and not the jam.

I would never recommend anyone to buy any of Therma-Tru's products. 

This report was posted on Ripoff Report on 09/26/2009 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/therma-tru-doors/internet/therma-tru-doors-do-not-honor-their-warranties-and-pushes-the-blame-on-the-consumer-inte-500733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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