• Report: #934549
Complaint Review:


  • Submitted: Wed, August 29, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: Angry of Cayman — Cayman Kai Internet Cayman Islands
1901 N. Roselle Road, Suite 800, Schaumburg, IL 60 Internet United States of America

thetellhy.net Poor picture quality and worse customer service ever - only interested in your credit card Internet

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signed up for 1 year, however picture quality was very poor from the beginning.  We worked with thetelly to address this and they agreed verbally that we could part company if it didnt improve, with no obligation.
Picture quality didnt improve and the IT support when tickets were raised was appalling rude, confrontational & deliberately obtuse.  
Eventually we asked to cancel the service and within minutes were charged in advance for the remainder of the contract.  We had paid GBP1200 for a service we had not used, but were prepared to walk away so we didnt have to deal with them ever again.

2 weeks later the usual month direct debit was claimed.  I cancelled it through my bank.

they are now advising that the extra payment taken was not the monthly fee, but for something else and it was just co-incidence that it was the same amount on the same day of the month.  They also advise, that the amount was incorrect, it should  have been $100 more and that there is a fee for cancelled a due payment.  
Again the threats and rudeness is unbelievable.

Never ever use this company - you will regret it!

This report was posted on Ripoff Report on 08/29/2012 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/thetellhynet/internet/thetellhynet-poor-picture-quality-and-worse-customer-service-ever-only-interested-in-y-934549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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