Thompson Edition, took $302.00 for a French Horn Case & didn't send it to me, multiple followup emails & faxes have been ignored Rock Hill Or Barcelona, Spain South Carolina

I contacted David Thompson of Thompson Edition via email to inquire about purchasing a case for my French Horn. David responded with a lot of detail about why his case was better than any others in the price range & assured me he had a case in stock to fit my horn.

I completed a Visa transaction for $302.00 Cdn on March 2, 2007 through his website www.thompsonedition.com and was told the case would be sent via postal mail.

It never arrived.

I have sent a number of email messages to Mr. Thompson requesting confirmation that the case was sent. When I didn't receive any responses I called the Rock Hill office in South Carolina & left a message. Again, no response. I then sent a fax with a copy of my invoice & another request for confirmation that the case had been sent. I waited another couple of weeks without hearing back from him & sent an email request for a refund, which hasn't happened.

Mr. Thompson is the principle French Horn player for the Barcelona Philharmonic Orchestra. I believed I was dealing with an honest person. I can only conclude I was wrong.

April
London, Ontario
Canada