Report: #382436

Complaint Review: Thomson Inc General Electric

  • Submitted: Sat, October 18, 2008
  • Updated: Sat, January 24, 2009
  • Reported By: Encinitas California
  • Thomson Inc General Electric
    1101B Burgundy Drive
    El Paso, Texas

General Electric / Thomson Inc Defective phone, terrible customer service El Paso Texas

*Author of original report: Thomson makes it right, finally

*Author of original report: Thomson's useless response, what a joke!

Show customers why they should trust your business over your competitors...

October 18, 2008

RE: case #'s 31WP1, 32CG9, and 32LQG

To whom it may concern,
I wish to express my deep disappointment in the way my problem with my phone has been handled. I purchased a General Electric phone in April but was unable to install it until September. When I did take it out of the box I found that I could not record a personal greeting on the voicemail, as if the microphone is broken. The default greeting works fine, but since I need to identify my household for friends who call and avoid confusion, I need to have a personal greeting. I could not return it to the store since 3 months had passed. (Boy, will I check things immediately from now on). Even though it has a GE label, I was directed to Thomson, Inc. Being stuck with this piece of trash, I called the 800 # for Thomson only to to get a recording directing me to a toll call 310-953-9028. After getting some instructions for a reset procedure which didn't fix the problem, I was told to mail the phone to
Thomson, Inc.
1101B Burgundy Drive
El Paso TX 78807

where I was told they would fix it or give me a working unit. The package was also insured and had a delivery confirmation receipt. (#03081400000082599371)

According to the USPS, they attempted to deliver on October 4, a Saturday, and left a notice. One week later I found that my phone was still at the El Paso post office. I called Thomson again, at my expense, to notify them that the package for them was at their post office and asked why they did not get it yet. I was told to contact the post office myself and given a new case #. Unfortunately the United States Postal Service told me they cannot redeliver a package unless they hear from the intended receiver, which would be Thomson. I called Thomson again, at my expense, to explain this to them and have them call the post office themselves to have the package redelivered. After spending a considerable amount of time on hold I was assured that the warehouse had been notified and again got a new case#.

Again, 4 days later I found the package was still undelivered. I called again asking why they still don't have my phone. More BS about the warehouse being notified again. It is now 1 week later, and again the track and confirm shows it is still sitting in El Paso undelivered. All someone has to do is call the post office to confirm there will be someone around when it is delivered.

I decided to do some research on Thomson, and now I realize I have been scammed. Various websites such as Ripoff Report, Complaints Board, and my3cents have documented dozens of complaints about Thomson products even though they were sold under RCA and GE brands as well as the poor customer service they had received. There wasn't a single response from the company or a satisfied customer. All who said they sent their defective products to Thomson were never given a working or new unit in return and have lost their money. All said never to buy any products associated with Thomson. I will have to join their ranks, adding my experience with Thomson on all complaint boards I can find. I realize that the postal service will return the unclaimed package to me shortly, and I will be out my money for this phone as well as the postage, insurance, and toll charges. This company is just a sham designed to yank the hard-earned money away from the American consumer, and companies like GE and RCA should be ashamed of themselves too as well as Office Depot for selling such crap. All will be getting this complaint as well, even though I expect to be told as other people were that they are not affiliated with Thomson. Well, sorry, if your name is on the box, it is your problem too.

If Thomson wants to correct this they still can, and then I will be happy to add a happy ending onto my complaints on the web for what it is worth.


Encinitas, California

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#1 Author of original report

Thomson makes it right, finally

AUTHOR: Joe - (U.S.A.)

Two weeks ago lo and behold a box arrives at my door from FedEX, but it wasn't a Christmas present. When I opened it up I was shocked to see a box with a new phone in it. I had resigned myself to never having this Thomson issue resolved or seeing my phone again. And it works. However, there was nothing else, no explanation, no letter, no apology.

A month back I went to the local post office to see if I could at least get the old phone back. I wasn't the first person that they had complain about Thomson. The postal woman said she called the El Paso post office and found out that there is an entire warehouse room of Thomson packages that no one ever picks up. It just sits there. I was told I couldn't file a claim because my package wasn't lost.

I promised Thomson that I would update this complaint if they corrected the problem, and I keep my promises. So thank you Thomson for the new phone, but would it have killed you to have a customer rep call me or send a letter?

Now if only I could do something about greedy pharmaceutical CEOs who outsourced my job to China and give themselves nice golden parachutes when the companies go down in flames! (PFIZZER and LILLY-SILLY)
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#2 Author of original report

Thomson's useless response, what a joke!

AUTHOR: Joe - (U.S.A.)

Thank you for your inquiry concerning the design and quality of your product. Consumer satisfaction is very important to us and we continually strive to provide the best consumer electronics products available. We regret you are not pleased with your product. We invest substantial resources in market research to develop products that meet consumer needs and expectations. We are continually finding ways to improve reliability, designs, product quality, and professional service. Your comments are appreciated, and we thank you for taking your valuable time to contact us.
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