Report: #1087551

Complaint Review: Thor/Parts Unlimited

  • Submitted: Thu, September 26, 2013
  • Updated: Thu, September 26, 2013
  • Reported By: Dusty — Temecula California
  • Thor/Parts Unlimited
    3501 Kennedy Road
    Janesville, Wisconsin

Thor/Parts Unlimited thor parts unlimited gear return exchange replace Janesville Wisconsin

Show customers why they should trust your business over your competitors...

AKA THOR/Parts Unlimited.  My dad gave me a set of THOR gear for my Birthday that he ordered from a Parts Unlimited catalog from his local repair shop.  I tried it on, it fit fine initially.  It was not until months after that I went riding, excited to wear my new threads, I began to suit up and the legs in the pants were so slim that once I had my knee braces on, they would not fit over them.  As I had no other gear to wear, I spent the remainder of the afternoon like a gangsta with my hind end hanging out of my pants.  Not happy, but totally understandable issue and should be easy to resolve.  

After a months worth of emails and phone calls to Parts Unlimited and Thor still no resolution.  The lady at Parts Unlimited, Julieanne Hubbard, is unhelpful, insinuating, obnoxious and just plain rude.  She initially refused to give me the name of her boss and later sent me to a voicemail of someone that is the same position as her (blew me off). [continued below]....

.....  At this point, it is no longer about the gear, it is a matter of principle.  The issue seems to be circulating around a receipt, which I don't have, it was a gift ordered through a catalog from a greasy service shop.  People, this isn't freaking Target and I don't want cash back, I didn't steal anything and I'm not trying to warranty gear that I have worn for a whole season just to cheat Parts Unlimited out of a set of gear.  I just want you to take your defective gear and send me ones that aren't defective.  I am already so frustrated that I don't even want to wear anything that has a Thor logo on it.

At this point, I have a couple options:
1. Wait for these circus clowns to get off their duffs and return my defective gear.
2. Make a youtube video of me burning the gear and throwing it in the garbage where it belongs, circulating it around the internet and never purchase another thing from Parts Unlimited/Thor.
Take it to a seamstress, have her put some stretchy material in the legs so it will fit and with black paint, redact the logos so that every time that I am out at the track or riding somewhere people will ask me why I did that to my gear and I will have a fun story to tell them.

Moral of the story:  A little customer service goes a long way, pissing off your customers is not good for business.  I promise that this will cost them WAY more than a set of gear.

P.S. Miss Hubbard, your rudeness is my inspiration for writing this and I hope that your bosses all see this because you would be more suitable in a government job IMO.  XOXO

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This report was posted on Ripoff Report on 09/26/2013 12:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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