ED Magedson – Founder
Thousand Trails - NACO - Leisure Time2110 us 27 clermont fl 34714 Internet United States of America
we joined because we just bought a house next to the clermont thousand trails. We thought it would be convenient to park our rv in a secure atmosphere. The 1st year it was ok. The 2nd year we attempted to make a reservation 90 days in advance and were told that the weekends were booked so we would have to find somewhere else to park our rig due to the overbooking of free stays from lazy days promotions. They apparently give away free membership whith the purchase of rv's.
We used the facility 3 weeks the first year. They charged us for there magazine and extra utiliies which we didnt want and or never used. We informed there main office which i beleive is in texas and everyone was rude.
There orlando sales staff told us that if we didnt use the campgrounds due to whatever, we could hold off paying the dues and then resume when the need was there.
I mailed a letter to the CEO Mr. Adams informing him about the injustices and deception by thier staff and he never responded. I sent the letter certified.
I figure we got screwed out of the initiation fee of about $6000. We havent paid any dues for 3 years and now they are turning it over to a collection agency I beleive.
We have never dealt with such a vendor of services such as these people. We told them after the 1st year that if we cant access the orlando facility for the 2 full weeks, then there company just was not performing the service we were promised by there staff. We bought in for the convenience of location near our house.
If we would ever go full time camping, we would never even consider using thousand trails due to there manner in which they conduct themselves.
They hand out free memberships especially in Orlando due to the high volume of camper sales and snow birds, leaving limited access.
The 3 day free stay and high pressure sales, verbal promises and assurance mean nothing to the corporate office. They are liars and cheats and you need to beware before paying them any monies especially in Florida.
This report was posted on Ripoff Report on 02/02/2010 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/thousand-trails-naco-leisure-time/internet/thousand-trails-naco-leisure-time-thousand-trails-liars-deceitful-overbooking-563522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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