Complaint Review: Thrifty Car Rental- Panama City Airport - Panama City Beach Florida
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- Author Not Confirmed
- Thrifty Car Rental- Panama City Airport Northwest Florida Beach Airport Panama City Beach, Florida USA
- Phone:
- Web: Thrifty.com
- Category: Local Transportation
Thrifty Car Rental- Panama City Airport REFUSED TO HONOR ONLINE RESERVATION Panama City Beach Florida
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On 11/22/13 I booked a reservation online to pick up a vehicle in Panama City Beach Airport under confirmation number #FYC7MX. To my surprise when I arrived to pick up the vehicle the attendant stated my reservation was not in his system so he could not honor the price. I showed him the confirmation, which meant nothing to him. I asked to speak with the manager and he stated "he just left" I then contacted your corporate number and they confirmed the reservation and asked to speak with the attendant, after doing so nothing got resolved. The attendant stated that they were a franchise and that corporate had no jurisdiction over them. The woman from corporate just told me that there was nothing she could do. UNBELIEVABLE!I WOULD THINK THAT THE FRANCHISE WOULD STILL FALL UNDER CORPORATE WHEN A CUSTOMER COMPLAINT IS MADE.
I HAVE NEVER HAD A SITUATION LIKE THIS WHERE A REPUTABLE COMPANY WOULD NOT MAKE THINGS RIGHT. SO THE ONLY THING I CAN ASSUME FROM THIS INCIDENT IS THAT THRIFTY IS NOT REPUTABLE. I WILL BE SURE TO PASS THIS ON THRU SOCIAL MEDIA TO MY BUSINESS ASSOCIATES AND FRIENDS SO THEY CAN AVOID THIS TYPE OF SITUATION IN THE FUTURE.
This report was posted on Ripoff Report on 11/29/2013 08:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thrifty-car-rental-panama-city-airport/panama-city-beach-florida/thrifty-car-rental-panama-city-airport-refused-to-honor-online-reservation-panama-city-b-1102937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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