Report: #1122642

Complaint Review:

  • Submitted: Mon, February 10, 2014
  • Updated: Mon, February 10, 2014
  • Reported By: FamilyGuy — Providence Rhode Island
    454 Natoma St, San Francisco, CA
    , Select State/Province

Show customers why they should trust your business over your competitors...

At first it seemed legitimate, but following the others exact experience, most definitely is a phony business providing fake leads. Like the others experienced, the very moment I paid for credits (to be able to reply to leads), the amount of leads sky-rocketed! This is definitely a red flag.

Then when I asked the prospective client a totally legitimate question based on location: "WHERE in Providence is the weddding venue?", my question immediately got deleted based on violating Thumbtack's policy, specifically that I was attempting to make direct contact with the client! No I wasn't.

It's likely Thumbtack is either using a zip-code based algorhythm or low paid actual people to create these leads. I say this because if you search the internet, you will find that as soon as someone asks about specific locations, their question gets deleted! It doesn't take a rocket scientist to figure out someone in say San Franciso would NOT know much about wedding venues in Providence, therefore, the question conveniently gets deleted.


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This report was posted on Ripoff Report on 02/10/2014 07:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Thumbtack Policy Change

AUTHOR: VegasAdam - ()

Thumbtack has changing their policies on a very frequent basis over the last several months and one of their new policy changes is that they are now forbidding vendors from asking any questions, whatsoever, about anything to do with the venue. I have filed numerous inquiries as to why and, if I'm lucky to get a response from Thumbtack (usually a week later) the answers have been very vague as to why. Eventually, I did get a response from them which I found to be quite disturbing.

Basically the response I received told me that by the vendor asking a venue question, it might make the client feel intimidated or uncomfortable because they may or may not have booked a location yet and would leave rather than book someone through their website. So by asking about the venue, it might upset the client and therefore they refuse to pass along any questions that, in any way, even hint about the venue.

This is a major deal for some proposals and thumbtack would rather side with the clients' feelings rather than help the vendors...those paying the bills, to give better and more accurate quotes. For example, here in Las Vegas, many people book weddings where outside vendors are not allowed but the client doesn't know that. So they look for a photographer or a caterer and people pay $15 to submit a quote for a wedding where they aren't even able to perform their services. By the time the client has figured this out, they leave and nobody is booked. Thumbtack just made their $75, nobody is booked for the event, and all the vendors could have solved this issue by simply asking if the venue allows outside contractors. But by asking that question, Thumbtack can't squeeze 75 bucks from vendors and so they don't want you to ask questions like that. It's very frustrating, and certainly dances in the gray area of being a scam.

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#2 Author of original report

This just in: MORE PROOF of This SCAM!

AUTHOR: FamilyGuy - ()

Please see the new email screen shot I just received PROVING this is most definitely a SCAM!!!

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#3 Author of original report

This just in: More PROOF of this Scam!!!

AUTHOR: FamilyGuy - ()

Just now I received another email of a policy violation just for again asking the potential client: Where the venue is. This time I got accused of 2 policy violations: Trying to contact the client (I didn't) and mentioning my company's name in the questions (again, I didn't). Clearly the person behind these fake leads may be in another country and not fully understand English or the people (or system) in place to delete these legitimate non-policy violating questions is denying them because they are ignorant of the specific geography in question. This just further demonstrates how phony this company is. SCAM!!!

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