Ticket Kingdom Horrible Service, Refund Policy and Misleading information!!! Internet

I am the owner of the company, and I am here to tell you the real story of what happened.  She purchased the site off of Ticket Liquidator which as you know lists tickets from brokers across the country.  When you buy the tickets, you are given the contact information for the broker that is going to complete your order.  It tells you exactly how this process works before you check out.

Next.  I received the order that she placed and less than 24 hours later I get an email say that I had to cancel the order or else.  We do not allow refunds, cancellations or exchanges.  Here is a quote from the terms and conditions: All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refund. The Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation.

Next.  It says at the top of the page "Price Per Ticket:" before you place your order.  It even gives you several confirms before you actual place your order, so you know exactly what your total is and where the amounts come from.

Next.  I talk to her on the phone and she tells me that I have to give her a refund because of a long story involving her spending money that she did not have.  I told her our policy of no refunds, exchanges, or cancellations but I felt bad from her story.  I told her she had a few options.  She could keep the tickets and try to resell them herself, or I could resell them for her, but I couldn't guarantee when I would be able to sell them or how much I would be able to get.  She chose the latter option, and after a few days freaked out telling me that I had to give her money back again.  I told her she had two options from this point.  She could wait and I could try to get back most of what she paid or I would give her $700 and she could not worry about it (I was taking a risk by buying them back from her).  She chose the latter option and then decided to slander me and my company when I was doing nothing more than helping her out.  I did not have to do a thing for her in the first place because of my policy.  I went out of my way to help her out in this way, and this is what happens to me as a result.

Finally.  We are a reliable company, and time after time go out of our way to help our customers.  We won an award for best ticket broker of the year and I have included an email link showing that we have won it.  Thanks for your time, everyone.

http://www.ticketnews.com/Best-in-the-House-Tickets-wins-three-TicketNetwork-Enterprise-Awards709216