Tickets At Work Entertainment Benefits Group, LLC STOLE MONEY Tampa Florida

Note, the entire reason for this is because the booking occurred on their website from TPA

to DAL but when the confirmation returned it showed DFW as the airport (they are about an

hour apart). This was NOT the right airport. I simply tried to change the pickup location and

they could not do it, instead referred me to Hertz who referred me back to tickets at work (this

back/forth happened multiple times) and end the end the person at tickets at work said they

had no authority, could not change it, then said my only option was to cancel with them and

rebook but cancellation would cost $50. This is crazy! They can’t make a simply change. I

was literally on the phone with them the day before my flight for hours!

Timeline:

05/18/21: I received a call from family that my 75 year old mother who has Stage IV colon

cancer had to undergo surgery on 5/26/21 and she wasn’t doing well. I had to book a flight

without much notice to airline to help family and see my mother just in case she didn’t come

out! You can imagine my stress and emotions at this time.

05/24/21: I realized I needed a car rental and had assistant book it through work discount

program ‘tickets at work’. When confirmation received I realized it was not the right airport. I

am leaving within 24 hours. I realize the confirmation included a Cancellation Policy (below)

that within 2-days of pick up I would be subject to a fee equal to one-day rental cost estimating

$51.59. I DIDN’T want to cancel, I simply wanted the pick-up changed to the correct airport I

was flying into!

It is too late this evening to get ahold of anyone, they are closed.

Important Information

Cancellation Policy

Cancellations can be made up to two (2) days prior to the pick-up date, unless otherwise stated. Any fees charged at

thetime of your booking will not be refunded. Cancellations received within two (2) days of the pick-up date will be

subjectto a supplier cancellation fee equal to one-day rental cost. Estimated cancellation fee is $51.59 with start time

05/23/2021 08:30 PM and end time 05/25/2021 08:30 PM.

05/25/21:

• 08:00am starting calling Tickets at work to get pickup airport changed. Can’t get any

help, the representatives I am talking to do not have the authority, cannot make a

change, and are working remote, they have to email management for help. During this

call the representative didn’t get response and told me to call Hertz directly. I called

Hertz directly and they said call Tickets at Work. It is ridiculous the back/forth.

• 10:12am received email confirmation from them that they are trying to find solution

and would get back to me in 1-3 hours.

• 03:00pm I haven’t heard anything I have to do something, my flight is in hours. I had my

assistant calling again and I got on Hertz website to see if I could pull up reservation as it

didn’t appear before. Low and behold it did this time!

• 03:38pm I used confirmation number provided by Tickets at Work on www.hertz.com

website direct and changed it myself to the correct airport. However, the confirmation

I received back was a different confirmation number. I called Hertz direct and was told

that I still had another confirmation in the system, they validating it was me and they

closed it because I now have a new one that is correct. I starting heading to airport to

catch my flight this evening and instructed my assistant to stay on it with Tickets at

Work. While I am on with Hertz my assistant is on with Tickets at Work. Hertz

confirmed rebooking and my assistant verbally communicated cancel over the phone to

which they said they would honor for a $50 fee. I didn’t agree with it when I didn’t

want it canceled in the first place but at this point I’m done and need to focus on family.

• 05:09pm haven’t heard anything yet contrary to 1-3 hour commitment, it is over 6 hours

later, so my assistant sent another email inquiring. You will see that the email asks to

change to correct airport and if that was not possible I needed to cancel the reservation.

This is in writing within the timeframe from original booking meeting cancellation

requirement so at worst case scenario it should have cancelled and the $51 fee charged!

• 06:25pm flight takes off to Dallas (DAL)

• 08:06pm my assistant received an email back confirming request for cancellation!

Clearly this also is within the cancellation policy in writing they provided to do it for the

$51 fee!

05/26/21: 7am, Mom had surgery. Opened her, closed her, could not remove tumors. The

prognosis was worse than anticipated and we were told she has 6-12 months to live. Chemo

“may” be solution to prolong her life but that is a tough choice. I know you don’t need this

information or the proof of it that I attached, but it is a real situation for me, not a lie and I

cannot believe that I am even having to document in detail the play by play of this situation to

get refunded what I clearly deserve even less the $51 fee. I can’t believe that a vendor work

would provide as discounts to its employees would not have compassion and be able to make a

simple change.

06/04/21: I prolonged my trip as much as I could. I have attached a receipt from Hertz. As you

can see, I spent almost a thousand dollars just on this trips car rental. Not to mention the

travel and everything with it.

To know that Tickets at Work couldn’t make a simple change, is not refusing to honor their own

cancellation policy, especially with what I have going on they are crooks!

Bottom line is: This dispute needs to be reopened. You have PROOF that I had no choice and

clearly cancelled within their policy. Clearly the money didn’t even go to the car rental agency

so where is it? Profit to Tickets at Work? I expect a minimum of a refund less the cancellation

fee and should honestly receive a full refund period!