ticketsales.com They are a scam! dallas texas

Purchased Elton John at Paycom Arena tickets for January 30, 2022 at 8pm central time.  Showed up to the venue and were denied, after scanning several times at several different gates, 8-10 times, we were told our tickets were invalid.  We were sent to the ticket box office/cashier, who told us our names were not even in their system, and our tickets were invalid/fake.  They told us we had to call the vendor, ticketsales.com, directly. 

The show had started at 8pm; there was no cover band, and so we missed over half the show being on hold with ticketsales.com.  A great way to spend a birthday gift.  Ticketsales.com, 45 minutes later, finally told us they'd give us new seats, which were far worse than the seats we originally paid for.  We paid $538.98 for the tickets. 

We were told we would be contacted within 24-48 hours by Management about compensation.  This never happened.  I have called multiple times and have been hung up on before finally reaching someone.  We were asked to fill out a form to try and get a refund.  We just want our money back.  We paid for good tickets and missed half the show, which was also Elton John's last tour and a birthday gift, so everything was ruined by ticketsales.com. 

They never explained why the tickets they sold us were invalid, they simply sent us new ones after 45 minutes of waiting on hold.  Their customer service is just as horrific as the experience we had.  We want a refund immediately.  We should not even have to fill out a form for this!!