Tiki Shack Importer Sunset Bamboo Scammers, con artist, poor quality product and no customer service. Only cares about taking your money. San Bernardino California

DO NOT waste your money with this shyster. I ordered a Palapa kit in 2016. Put it together and it looked great. The thatch didn't last 6 months. Silly me, I blamed the fact that I didn't pay extra to seal it and hurricanes. When I was ready to replace the thatch I talked to Tiki Ted via email to confirm that I was replacing like with like thatch. Paid extra to have it sealed. Waited 2 months for stock to come in. Paid just under $600 (had it sealed this time) and was sent a defective, clearance item that was damaged upon receipt. Contacted Tiki Ted only to be told that it was the shipper or my own fault.

He refused to make it right and actually accused me of trying to get something for free. All I wanted was what I paid for. Not more than 2 months later, the thatch that I paid to have sealed is disintegrating and falling apart. It looks horrible! He is a liar and a thief. Do not give him your money unless you plan to spend hundreds of dollars every 6 months to replace your items because Ted will not take ownership of his subpar product. 4 months later and the thatch is literally falling apart into my pool. Luckily, I can always count on Karma.