TIVO After 75 days after activation I had issues...they dragged me to 92 days they shipped it to me and then voided warranty

Hello I ordered Tivo on 11/27/17 it was a refurbed machine and I purchased the extended warranty…I was able to activated on 12/4/17

Get email from TIVO on 12/4/17

Dear Valued Customer,

Thank you for your recent Extend Service Plan purchase. Your decision to protect your investment is a wise one that will ensure long-term peace of mind and the assurance of continued enjoyment from your product purchase.

2/18  I email Tivo support with DVR issue…I give them my troubleshooting…they send me the same troubleshooting I told them I tried…and sent it in an email with the title  “DO NOT REPLLY”  This is only 76 Days into my time of having TIVO

2/21   when the “No Signal” issue started…even though my signals were all strong

 2/25   Called and talked with Daphne  …I asked to send emails but she couldn’t take them…I noted that my shows were not recording due to no signal the tivo shows the signal strength of most common channels I watch

ABC  85    PBS  84    Fox 72   NBC  72    CBS 85   ION  72  

We did a lot of trouble shooting ( hour and ½), she said if issue continues I could call and ask for her about a replacement.   It seems to work but by 8 oclock that night when first show is about to record..notice it has no signal but usually is 72..private eyes on ion 51-1…next morning none of morning shows record.  This is 84 days into my use of TIVO since activation   Case Number 07725859 

2/26  I call to ask for her since I can’t get home before 7pm but they say they can’t forward call to Daphne

2/27/18   I call again..forget girls name but she says she can’t forward to Daphne…she wants to trouble shoot without readying any of Daphne’s notes….I say read her notes..we have done this already…tv part of tivo shows strong signal…but dvr doesn’t.  This is now 86 days into my use of TIVO    She says I’m going to get a replacement but I loose my Extended Warranty.  Gives me case 07749888  .  I need to call customer service because they have already gone for day

2/28/17  Calling Customer service and email…I’m going to send this to Better Business bureau and consumer affairs after calling and talking to MGR.

I talked to Andre  from 8:05 am until 8:44 he said it’s 92 days from the day they shipped it…he says that although started saying I had problems on 2/18…76 days since I had activated…none of that counts as before 90 days because the tivo product was under investigation.

So the bottom line is since they are actually mailing me the tivo box 92 days since I purchased it..not received it or called in problems…they are using extended warranty instead of 90 days and I lose the 3 year extended warranty I purchased with getting a replacement machine.