TOLUNA Received an email today saying account deactivated and all points accrued nearly 80,000 forfeited!! I have two friends whom have accounts with them and they have received the same over 200,000 points Internet

Toluna is a company offering survey solutions to hundreds of clients all around the world.  Part of our responsibility is to ensure quality responses on each and every questionnaire that we offer. To ensure this, we undertake systematic quality checks on every member and every survey that they take to guarantee the data we provide to our customers. These checks verify that respondents are answering questions in the most honest, attentive and coherent manner possible.

We can assure you that we do not take these verifications lightly and perform them carefully in order to guarantee the reliability of our panel. In no way do we use quality assurance as a way to get rid of members having accumulated a certain number of points, or those awaiting vouchers.

Whenever our checks flag a member for deactivation, we ensure that any outstanding vouchers are made available to the customer. In addition, if the member has enough points to redeem a voucher, we allow them to select and order one before we close the account.  In the case mentioned here, the member was below the threshold required to redeem a voucher. 

We hope this explanation helps to understand the nature of Tolunas actions. We take pride in having over 3 million members worldwide and we strive to offer best in class survey solutions, from both a member and client perspective. 

To contact Toluna please email: feedback at toluna dot com