Report: #1044338

Complaint Review: TOLUNA

  • Submitted: Thu, April 18, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: Johnjo28 — high peak UK Other

    United States of America

TOLUNA Received an email today saying account deactivated and all points accrued nearly 80,000 forfeited!! I have two friends whom have accounts with them and they have received the same over 200,000 points Internet

*UPDATE Employee: Toluna's reply to the posting on 18 April 2013 by the user Johnjo28.

Show customers why they should trust your business over your competitors...

I just wanted to make everyone aware of  a worldwide internet surveys based company in which you devote hours of time to get points back for amazon vouchers.

I spent ages accruing nearly 80,000 the threshold for a 15 amazon voucher.  At last check was just under 80,000.

Today got an email saying my account had been deactivated and all points forfeited due to integrity of survey responses, no explanation or proof and I Know I spent ages doing the surveys to accrue the points and so have EARNT them and of course TOLUNA have been paid for my time.

I have two friends whom use the site also and so i called them, BOTH OF WHICH HAVE HAD THE SAME EMAILS!

It seems all of us have accrued a mass of points ALL getting near a redemption stage and now all accounts deactivated, which no real proof why.

I can only assume the company is cost cutting and getting out of paying people WHAT THEY HAVE EARNT by deactivating accounts, especially as I know mine is not the only one deactivated. [continued below]....

I have read on the web and seen they have done this many times before and surely it is not acceptable and that they should not be allowed to get away with this.  AVOID AT ALL COSTS!!!  I shall be contacting UK trading standards tomorrow.

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This report was posted on Ripoff Report on 04/18/2013 12:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Toluna's reply to the posting on 18 April 2013 by the user Johnjo28.

AUTHOR: Toluna - ()

Toluna is a company offering survey solutions to hundreds of clients all around the world.  Part of our responsibility is to ensure quality responses on each and every questionnaire that we offer. To ensure this, we undertake systematic quality checks on every member and every survey that they take to guarantee the data we provide to our customers. These checks verify that respondents are answering questions in the most honest, attentive and coherent manner possible.

We can assure you that we do not take these verifications lightly and perform them carefully in order to guarantee the reliability of our panel. In no way do we use quality assurance as a way to get rid of members having accumulated a certain number of points, or those awaiting vouchers.

Whenever our checks flag a member for deactivation, we ensure that any outstanding vouchers are made available to the customer. In addition, if the member has enough points to redeem a voucher, we allow them to select and order one before we close the account.  In the case mentioned here, the member was below the threshold required to redeem a voucher. 

We hope this explanation helps to understand the nature of Tolunas actions. We take pride in having over 3 million members worldwide and we strive to offer best in class survey solutions, from both a member and client perspective. 

To contact Toluna please email: feedback at toluna dot com
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