Report: #1134814

Complaint Review: TonaDerm

  • Submitted: Sun, March 30, 2014
  • Updated: Sun, March 30, 2014
  • Reported By: Paula S. — Kansas City Kansas
  • TonaDerm


TonaDerm Ant-aging "free trial" is a ripoff!!! Sherman Oaks, California Internet

Show customers why they should trust your business over your competitors...

Face book had an advertisement for an anti-aging cream appear on my home page.  It stated that it was a "free trial" and all you had to pay was shipping and handling. There was nothing in this ad that led me to believe that it was any more than a free trial.  2 weeks later my bank account was debited for $98.14 and I just found out that I became in enrolled in their program at that time.  My first clue that this was a bogus company was the grammar when the directions stated "directions on use". I finally went to their website where the terms were explained---although not clearly.  So, today, approximately 30 days after I had received the product, I called and was placed on hold for 26:14 minutes before speaking to a representative.  I requested a return merchandise authorization and was asked "has the product been opened?"  Well, how can I participate in a "free trial" if I don't open the package????  The representative informed me that I had a two week free trial and by opening the package and going beyond the free trial period I had agreed to the terms.  

1.  I think Facebook should be more selective of who they allow to advertise.  This company is a total joke!

2.  There is no way anyone would agree to a trial offer, and not use the product

3.  They need to make it clear they will be debiting your account 98.14 for a 1 oz jar of cream when you agree to the trial--clearly and upfront. 

4.  Any company that puts you on hold for 26 minutes at a time definitely has a lot of unhappy callers or they don't exist at all and hope that you get tired of holding and hang up.

It appears there has been a lot of research put into how to defraud people in this product promotion.  

They need to be stopped and I need my money back.  Unfortunately, the representative informed me that I could not return the product because "I agreed to the terms of the contract".  What is ironic, after reading their very-difficult-to-find webpage, it is my understanding that I would automatically receive this product every thirty days---it has been 30 days and I have no product.  


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