As an avid internet sports gambler, I have made thousands of bets for well over 10 years on nearly every site available to Americans. I've never really had issues with payouts and have never filed a complaint against any of them for any reason.
In the last 3 months I started using topbet.eu. My first deposit was during week 1 of the NFL. I deposited $50 on Saturday and processed a cashout for $1000 via check the following Monday. 10 days later the check came, I took it to my bank and cash it without a problem.
The following week I did the same exact thing. Deposited $50 on Saturday, cashed out $1000. Just like the previous week, I get the check for the same exact amount about 10 days after requesting it. Being that I just cashed a check from the exact same place for the exact same amount, I thought nothing of it.
After putting the check in my account, I spent the money and 10 days later, my bank came back to me saying the check was fraudulent and/or their bank refused to honor it so I have been hit with $100s in overdraft and bad check fees retroactive to when I deposited topbet's bad check.
For the last 3 weeks I have called over and over, explained and pleaded my situation, they acknowledged that the new processor they were using declined all the checks they sent out that week, not just mine (which is really scary). I was told that it would take 24-48 hours to get information back from their 3rd party and then they could fix the problem. I was pissed but OK, I trusted them.
After not getting a call back as promised, I called and talked to someone named Anna the next day apologizing over and over, saying they would send my money western union right away and would call me back within 24 hours to give me the info needed to redeem my money.
This was nearly 3 weeks ago. I have now called every other day and all they say is we are sorry but no one is here to help you with this right now but they assure me that someone will call back and fix the problem right away. This never happened once.
Now, every time I call, I keep either getting blown off or just hung up on and I am at my wits end. When I block my number, I actually get through but once I give them my account number they put me on hold and no one ever gets back on. Its not even that I lost the money I rightfully won but I have also now been hit with nearly $1000 in overdraft fees from my bank because of the bad check.
I really don't know what else to do and have no one to turn to for help regarding something like this. I have all the documents to prove everything but no one on their end cares.
Can you someone please help? I'm not a rich man, I work hard and I have played by the rules 100% and I am now in a major financial hole because of them and have no idea how I can get my money. I simply do not have the time nor the resources to make something happen and I am beyond frustrated.