Top Producer Deceptive contract practices Edgewood Washington

Top Producer is a company that has deceptive business practices. I signed up for 2 individual services, was charged individually for both and now they are telling me that I had a package and have not satisfied my yearly obligation. Several months ago I called in and spoke to customer service, requesting the cancellation, who in turned transferred me to my account rep (Tammy), she informed me that my year was up in April, no mention of the reset to my account either in that phone call or during the initial ordering. She assured me that my account would be canceled in April. I didn't think much of it till I saw a $90 & $79 charge this month when there shouldn't have been. Called into Top Producer and was told I had not satisfied my yearly obligation and furthermore the adding of the other service reset my year obligation. It is the company's responsibility to inform their clients of that. Also, if their argument is that I have a package, then why was I being charged 2 separate charges for 2 separate features/services instead of the package?

I have already contacted my credit card company to report this. I have reported it to the BBB in Washington.

Just a quick FYI: Before you sign with TP, make sure you ask stupid questions as they obviously aren't forthcoming with information.

Not happy, very pissed OFF!!

Alisa
Street, Maryland
U.S.A.