Complaint Review: Toshiba America Information Systems - Irvine California
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- Author Confirmed
- Toshiba America Information Systems 9740 Irvine Boulevard Irvine, California U.S.A.
- Phone: 949-583-3000
- Web:
- Category: Computer Help Desk
Toshiba America Information Systems, Refused To Honor Laptop's Warranty and Hung Up When I Asked To Speak To Supervisor. Irvine California
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Sept. 2007 I purchased a Toshiba Laptop Computer. It's a Satellite A135-S4527 model. This laptop is registered and on file with Toshiba and has a 1 year limited warranty.
7 months after purchase the CPU fan started humming real bad and needs to be replaced and is covered under the warranty. I called Toshiba's customer service center on April 3rd, 2008 to have a new CPU fan shipped to me so I can take it into a local computer repair store to have it installed.
When I spoke to the two different customer service reps they refused to honor their warranty and wouldn't send me the replacement fan so I could have it installed.
When both of them refused to help me I asked to speak to a supervisor and both times each rep told me "NO" and then hung up on me.
Woodyq
Tallahassee, Florida
U.S.A.
This report was posted on Ripoff Report on 04/03/2008 07:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba-america-information-systems/irvine-california/toshiba-america-information-systems-refused-to-honor-laptops-warranty-and-hung-up-when-i-323317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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