• Report: #740796
Complaint Review:

Toshiba Notebook Support Center

  • Submitted: Tue, June 14, 2011
  • Updated: Tue, June 14, 2011

  • Reported By: Lori — Unity Maine United States of America
Toshiba Notebook Support Center
1171 Montague Expressway Box 1235 Milpitas, California United States of America

Toshiba Notebook Support Center Toshiba Depot 1 year Warranty not being honored & dishonest customer service Milpitas, California

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Purchased a Toshiba Satellite L455D-S5976 and less than 10 months later the LCD screen stomaterial pped working. Completely black. I called Toshiba, was connected with the "Repair Depot" and told a box would be sent to send it for repair. This was May 1st. The box arrived, the laptop was shipped. On May 12, 2011 I received an email from "Fiona Wen" and "Gabriel Belmonte" (@bizcom email addresses for Repair Depot)advising me that the LCD was not covered under warranty & to supply my credit card number for the repair of $250.30 for the LCD plus $60 for labor. I emailed back that the whole computer is under warranty & I'm not paying for that. Approximately 10 days later the laptop was returned to me. Opening the box, I found the lap top was not packed securely. The styrofoam packing material was in the bottom of the box with the lap top thrown on top. Opening the lap top I found gravel & debris throughout the keyboard. It started up & the screen worked for approximately 45 minutes. A few hours later when turned on, the screen was back to pitch black. I called Toshiba/Repair depot at the number on the repair paperwork, and was transferred around. Every rep spoke broken english with thick accents & was hard to understand. I was told to remove the battery & unplug the power cord, hold down the power button for 60 seconds..etc.. nothing worked. I was then told that a customer service manager would contact me. A week passed without a call. I called again & spoke with another representative who told me a case manager would call me back. I asked them what do I do with the laptop to get it fixed.. will they send me a box? They said wait for the return call. I got no call. After 5 calls in 3 weeks, I spoke to Jasmine, Riyalou, Natizizad & Israel who all told me Gretchen was my case manager assigned to me. I was assured Gretchen would call me within 48 hours. After waiting 10 days I called. After being on hold for 45 minutes I spoke with Neil. I gave him the run down (as previsouly mentioned) and now he says they have had issues with the repair Depot & that they'll have Nexicor send me aI box to ship the laptop in for repair. I read him the email from Fiona & Gabriel asking for my credit card number for the $250.30 LCD plus $60 labor, and he said he was going to report it. So now, I wait for another box. This "repair" ordeal started on May 1, 2011. It's June 14th & I still have a broken laptop and am not being assured that it will be fixed.

This report was posted on Ripoff Report on 06/14/2011 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/toshiba-notebook-support-center/milpitas-california-95035/toshiba-notebook-support-center-toshiba-depot-1-year-warranty-not-being-honored-dishones-740796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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