Report: #153334

Complaint Review: Toshiba - Toshiba America Information Systems - Irvine California

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Ripoff Report is Xcentric Ventures

Submitted: Thu, August 11, 2005
Updated: Thu, April 13, 2006
Reported By: — Pensacola Florida

Author Confirmed

Why?

Toshiba - Toshiba America Information Systems 9740 Irvine Boulevard Irvine, California U.S.A.

Phone: 949-583-3000
Web:
Category: Computer Manufaturers

Toshiba - Toshiba America Information Systems Ripoff!! Toshiba computer notebook broke 3 times in 10 months! 3rd time right after arrival from 2nd repair! Irvine California

*Consumer Comment: Same problem M35X

*Consumer Comment: Toshiba Depot (KY) check with ur State on Lemon Laws...

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First of all I want to say what I have told all the Toshiba people on the phone: I am computer programmer and IT professional myself. Therefore I am carefull with my computer equipment, both at home and at work. I don't understand why this Toshiba notebook has failed so much other than it's a lemon!

I bought a Toshiba M35X on my wife's birthday in October last year because our old 1999 HP Pavillion with Win98 was due for replacement. In March the power connector on the back of the unit broke and it had to be shipped to their repair depot in Kentucky. On the phone, the Toshiba rep said, "That sounds like you may have damaged it." That was when I told her that I am a computer programmer. So she agreed to do the repair.

I had a local shop backup my data and the local UPS Store ship it to their repair depot. It took them a month to get the parts in, do the repair, and get it back to me. The same problem happened to my brother-in-law's Toshiba A60 four months afterward and his is six months older.

When it was returned after a month, my data was intact, and it worked fine from mid-April until two weeks ago, July 27th, when it would not boot up. It gave options of "Safe Mode" or "Last Known configuration", etc. but none worked and it kept trying over and over.

I again called tech support and was told that it would have to be repaired at the depot. The hard drive or the operating system might be bad, they said. So again I had the local computer repair shop backup my data, but they also tested the laptop's hard drive by putting it in one of their laptops. Their laptop started up with my hard drive! Then they put one of their hard drives in my laptop and got the same problem! So that proved that it was motherboard or circuts, not hard drive.

But two weeks later when it was returned, guess what? The computer was wiped clean as a brand-new computer! From what info I have, they did not need to do that. Yes, the shipping form does say that it's a possibility, but they did not do it the first time.

But wait, it gets worse! After being returned, I stayed up until 2AM that night to restore some of my data and my ISP's firewall software so that my wife could use it the next day. When I was at work the NEXT DAY, my wife called to say that the screen had gone blank after two hours but that the computer was still on.

That night I pressed the power button but it would not turn off and the screen was still blank. I had to remove the battery to get it to go off. I put the battery back in and pressed the power button. The laptop started up and the screen flashed the Windows XP logo for a while, then showed my Windows background and started loading software, but then the screen went blank without me even touching any key yet.

So for the 3rd time I called tech support and told him about the two previous times that this piece of junk has broken and that it had just arrived from the depot the previous day. He led me through some steps but nothing worked. I even hooked up the laptop's CRT output to my old monitor and nothing showed there either.

He said that a wire must have got loose in shipping. I told him that people travel with these laptops all over, in airplanes and through airport security so how could that happen! He said that he's not blaming the shipper, these things just happen. He said that it has to be shipped back again for repair again!

Now, none of the Toshiba people I have spoken with were ever rude to me on the phone. I just think that their laptop/notebook product is a ripoff piece of junk. I'll never buy one again and I am telling everyone I know about this.

The company I bought mine from was Office Depot and their "extended warranty" isn't much good either. Just stay away from Toshiba!

Mike
Pensacola, Florida
U.S.A.

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This report was posted on Ripoff Report on 08/11/2005 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba-toshiba-america-information-systems/irvine-california-92618-1697/toshiba-toshiba-america-information-systems-ripoff-toshiba-computer-notebook-broke-3-t-153334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Comment

Same problem M35X

AUTHOR: Aafes - (U.S.A.)

SUBMITTED: Thursday, April 13, 2006

POSTED: Thursday, April 13, 2006

Soon after purchase I began to have a problem with the power adapter plug. It was difficult to get the plug to properly seat in the computer so it would charge. A call to Toshiba's wonderful outsourced customer service in India - recommendation, replace the A/C adaptor. Done, same problem. A subsequent call to customer service and the "technician" said this problem had never been reported, just move the plug around until it seats and it would be fine.

After several months of this the entire plug broke completely off the system board and is now "rattling" around loose in the computer. A call to Toshiba, again a "technician". After checking their records "In Depth" there has NEVER been a reported problem like this. I was told I must have damaged the computer, I could send it for repair but it would be at my expense. BULLCRAP. I have seen this very problem reported here and on the laptop forum which TOSHIBA's website links to. The exact problem, with the exact result with several models of Toshiba Laptops. I treat the laptop (now a $900.00 paperweight) like a baby. Whenever it was transported it was in a padded foam case with a hardshell. It was never dropped, the cord was never jerked out of the unit, in short no one ever touched it but me.

Toshiba produces CRAP laptops, they know it, they refuse to admit it and if you do a search they have been subject to several lawsuits because of it.

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#4 Consumer Comment

Toshiba Depot (KY) check with ur State on Lemon Laws...

AUTHOR: Not A Real Con - (U.S.A.)

SUBMITTED: Saturday, October 15, 2005

POSTED: Saturday, October 15, 2005

I have a Satelite P35-S609 which i purchased over a Year ago i 1st experienced an Power/DC port issue...i took to an A S C (Authz Srvc cntr) i got it back in 5 days they claimed they repaired..but 6 weeks later the same thing happend again..so i sent it to the Toshiba Depot Last Monday..they Test it they said the System Board is Defective so they replaced it...and i got it back Last Friday...This time i even more mad when i got it ..the plastinv casing cover was cracked open...and the LCD's Display Latch lock was Jammed it wouldnt close securly..so i called Toshiba again told them what happened...so i shipped it back the same day as i got it.....They Probably forced it when they were replacing the board....If This time when i get it back and if i find anything wrong with it im filing a Small Claims suite against Toshiba..Thier Located 70 miles south of Me Irvine,CA California has Lemon Laws on All Electronic Equipments such as laptops Tv's etc...After the 3 time the Manufacture Must Replace the Lemon Unit..Toshiba makes Great Laptops Hp's are Garbage Compare to Toshiba...when i 1st bought an HP before the Toshiba it went defect on me on the same Day so i exchanged it for an Toshiba i bought it in Nov 2004 didnt have a problem with it till AUG 05....My Cousin has the P25-S609 FOR 2 YRS NOW and never had a problem with it ever since....I WILL NEVER BUY AN HP PRODUCT....UNLESS ITS AN LASRER PRINTER OR A WEB CAM thats about it but nothing in High End..Buy The In-Home service Plan from Toshiba its worth it that way the problem can be fixed right there n then...Always make ur warranty service complains to thier Coperazte office in irvine,CA they have few Senior American Tech's and reps which can better help u with ur complaint....check with ur State on Lemon Laws...

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#3 Consumer Comment