Complaint Review: Toshiba USA- support center - Milpitas California
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- Author Confirmed
- Toshiba USA- support center 1171 Montague Expressway Milpitas, California United States of America
- Phone: 1-800-457-7777
- Web:
- Category: Computer Service & Repair
Toshiba USA- support center Dishonored 1 year warranty on netbook Milpitas, California
*Consumer Comment: Only ripoff here is from team rebutt
*Consumer Comment: I don't know why Toshiba wouldn't return your damaged parts, but...
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Bought a Toshiba netbook in December 2011. May of 2012 the hard drive crashed for unknown reason. Light usage, just to browse the internet. Product carries a one year warranty. After several phone calls to Toshiba support, I finally got a repair order generated. One week later I get an email telling me that their technician found "liquid on keyboard and hard drive": I must pay $220 to replace damaged parts. I smelled a BIG rat, but I authorized the repair anyway. I asked that the damaged hard drive and keyboard be returned to me along with the repaired netbook. Toshiba refused!!! Now I know for certain I've been ripped off!!! I read a rip off report filed by another victim who reported the exact experience as mine. Shame on Toshiba, I am reporting this to Better Business Bureau.
This report was posted on Ripoff Report on 08/16/2012 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba-usa-support-center/milpitas-california-95035/toshiba-usa-support-center-dishonored-1-year-warranty-on-netbook-milpitas-california-928354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Only ripoff here is from team rebutt
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Thursday, August 16, 2012
one day maybe something, anything would be helpful butt I doubt it coming from the same people.
#1 Consumer Comment
I don't know why Toshiba wouldn't return your damaged parts, but...
AUTHOR: Ken - (USA)
SUBMITTED: Thursday, August 16, 2012
spills into electronics are very evident, when the unit is disassembled...there is NO mistaking what happened.
I've worked in consumer electronics repair for MANY years and it's unmistakable and rarely reversible.
The liquid and the electricity flowing in the electronics turns into a bluish-white sticky substance that corrodes the circuit board and the leads on the parts. It looks pretty close to the residue found on car battery terminals.
Sorry for your misfortune, but it's doubtful you were Ripped Off.
" Now I know for certain I've been ripped off!!! I read a rip off report filed by another victim who reported the exact experience as mine.."
It's a sad fact that a lot of spills occur into computers. Some companys don't even allow liquids around their computers for that very reason.
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