Report: #978994

Complaint Review: TOTL Exteriors

  • Submitted: Fri, December 07, 2012
  • Updated: Fri, December 07, 2012
  • Reported By: S King — Maryville Tennessee United States of America
  • TOTL Exteriors
    304 Waller Avenue
    Maryville, Tennessee
    United States of America

TOTL Exteriors B&R Roofing Storm Chasing Roofer ripoff! Maryville , Tennessee

Show customers why they should trust your business over your competitors...

I hired this company in April to replace the roof and gutters of my home that had been damaged with recent storms.  Besides not doing things they contracted to do, they ripped me off by making me pay out of pocket for a plumber I had to hire to get the downspouts on my house in code compliance and to work as they should have.

The representative, James Sharpe,a.k.a. Jim, kept telling me he would have another gutter company come and make the needed repairs.  He did have another company come but they did not make complete repairs.  i attempted to get James to get someone to come back to finish the job for over 3 months.  James kept saying the gutter guy was out of town, and multiple other reasons on why he couldn't get the gutter guy back.  I have since spoken to the gutter guy and he advised that James never called him again after he did the partial repairs to my house.

After paying to have the repirs done I attempted to contact James to pay for the bill and he would never return my calls, but kept texting me telling me to contact the original gutter installer (the one who had done the job wrong in the first place!) to have him come and fix the job.  James would never return calls and just kept sending me the idiotic emails and and texts.  I finally was able to reach the owner of the business, Randall McPherson, a.k.a Randy, who agreed to reimburse me for my repairs.  A month later, after multiple phone conversations and emails, he never sent me the check as he had agreed to do.  

I just want others to know of these two shysters so maybe they would not get ripped off like me.  They are truly storm chasers, and in fact, I have heard they are off chasing after other storm damaged houses now.


Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/07/2012 07:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.