Toyota Of Orlando They sold me a 4Runner bad customer service, they smile when you buy the vehicle but they don't help you if the vehicle has problems ripoff Orlando Florida

I went to Toyota of Orlando and bought a 2006 4Runner they were so nice! when I was buying the vehicle. They told me they have an excellent service, they even put their customers reports around the walls at the dealership.When I took the vehicle the front end end was vibrating at any speed also the vehicle was out of alignment.

I brought back the vehicle to the dealership and they gave me an appoiment for the following week.I went that they they service advisor told me it was going to take about two hours, I signed the repair order were he put the time when the vehicle was going to be ready. After 3 hours I asked the guy were was my vehicle he started telling me everything that they wer fixing on my car; finally He brought the car the floor mats were dirty I drove the car for 2 miles and started shaking again and the steering wheel was out of center.

So next week I called the service dep. They told me bring the car to test drive the vehicle with thier professional shop foremam so I did after couple miles the technician noticed that it was vibrating again. We took the car back to the service drive I told them that if it was possible to get a rental car while they were fixing my car and the answer was no. Then I asked the Service Manager and before I said any word he said again no. Finally I went to the sales Department nobody was willing to help me out.

When I was ready to leave I recieved a call from the dealer ship asking how was my experience with TOYOTA, I told him I was in th Dealeship and I went to talk to him again I explained everything to him and his answer was "I can not do anything but if you want I can talk to the big guys". I decided to leave after 2 hours without any positive answer so I got in my vehicle and the finance told me: "let me see what I can do to help you out, because I don't want you to run your mouth around."

I am still receiving calls asking me how was experience with Toyota but vehicle has not been fixed.

Carlos
Orlando, Florida
U.S.A.