Toyota Scion Of Louisville Kentucky ripoff, BRAND NEW CAR, leather installed by dealer voids warranty Louisville Kentucky

It's a shame that the problem wasn't handled when the customer first presented it to the dealership. Now, the dealer is offering to fix it even after the customer is long gone.

Isn't it funny how big companies wise up and start taking your complaint seriously once you file a ripoffreport?

In response to Mr.Dennis F. (whom I tried to contact on 4 occassions and who did not return any of my calls...)

The vehicle was brought to a very understanding Scion dealer here in San Antonio, TX (Universal Scion), who has since resolved the issue and tried to make up for another dealer's bad business practices. Although Scion of Louisville offered to fix the door panel, they wanted me to go without a door panel for almost a week rather than just reupholstering a panel they already had and sending it to TX as an even exchange for the damaged panel.

Universal Scion agreed that to go without my door panel for a week was an absurd option. Afterall, why should I be inconvenienced for something Scion of Louisville did wrong? So Universal Scion fixed the door panel in less than an hour and sent me on my way. They also gave me 3 free oil changes for the inconvenience.

Since this incident we have also had the strut mounts go out on the brand new 2005 XB, which Universal Scion has also fixed and also incurred the cost of a rental vehicle for the ime it took to order the strut mounts and install the new ones.

FYI: We are still looking into legal action through JAG considering the fact that we also paid extra for TRD performance struts and that is not the product that was put in the vehicle. I'd like to know how Toyota/Scion of Louisville plans to explain that...I believe that it is fraud to charge someone for a service not performed by a dealer, with proof that it was not done? Hmmmmm....little did we know that the leather was only the beginning...

As far as recontacting Toyota/Scion of Louisville, I am done being frustrated with them. I would rather enjoy seeing the look on their faces when they are sideswiped with what is yet to come. Afterall, what goes around, comes around...usually thrice as bad.

San Antonio, TX (Randolph AFB)

In response to Mr.Dennis F. (whom I tried to contact on 4 occassions and who did not return any of my calls...)

The vehicle was brought to a very understanding Scion dealer here in San Antonio, TX (Universal Scion), who has since resolved the issue and tried to make up for another dealer's bad business practices. Although Scion of Louisville offered to fix the door panel, they wanted me to go without a door panel for almost a week rather than just reupholstering a panel they already had and sending it to TX as an even exchange for the damaged panel.

Universal Scion agreed that to go without my door panel for a week was an absurd option. Afterall, why should I be inconvenienced for something Scion of Louisville did wrong? So Universal Scion fixed the door panel in less than an hour and sent me on my way. They also gave me 3 free oil changes for the inconvenience.

Since this incident we have also had the strut mounts go out on the brand new 2005 XB, which Universal Scion has also fixed and also incurred the cost of a rental vehicle for the ime it took to order the strut mounts and install the new ones.

FYI: We are still looking into legal action through JAG considering the fact that we also paid extra for TRD performance struts and that is not the product that was put in the vehicle. I'd like to know how Toyota/Scion of Louisville plans to explain that...I believe that it is fraud to charge someone for a service not performed by a dealer, with proof that it was not done? Hmmmmm....little did we know that the leather was only the beginning...

As far as recontacting Toyota/Scion of Louisville, I am done being frustrated with them. I would rather enjoy seeing the look on their faces when they are sideswiped with what is yet to come. Afterall, what goes around, comes around...usually thrice as bad.

San Antonio, TX (Randolph AFB)

In response to Mr.Dennis F. (whom I tried to contact on 4 occassions and who did not return any of my calls...)

The vehicle was brought to a very understanding Scion dealer here in San Antonio, TX (Universal Scion), who has since resolved the issue and tried to make up for another dealer's bad business practices. Although Scion of Louisville offered to fix the door panel, they wanted me to go without a door panel for almost a week rather than just reupholstering a panel they already had and sending it to TX as an even exchange for the damaged panel.

Universal Scion agreed that to go without my door panel for a week was an absurd option. Afterall, why should I be inconvenienced for something Scion of Louisville did wrong? So Universal Scion fixed the door panel in less than an hour and sent me on my way. They also gave me 3 free oil changes for the inconvenience.

Since this incident we have also had the strut mounts go out on the brand new 2005 XB, which Universal Scion has also fixed and also incurred the cost of a rental vehicle for the ime it took to order the strut mounts and install the new ones.

FYI: We are still looking into legal action through JAG considering the fact that we also paid extra for TRD performance struts and that is not the product that was put in the vehicle. I'd like to know how Toyota/Scion of Louisville plans to explain that...I believe that it is fraud to charge someone for a service not performed by a dealer, with proof that it was not done? Hmmmmm....little did we know that the leather was only the beginning...

As far as recontacting Toyota/Scion of Louisville, I am done being frustrated with them. I would rather enjoy seeing the look on their faces when they are sideswiped with what is yet to come. Afterall, what goes around, comes around...usually thrice as bad.

San Antonio, TX (Randolph AFB)

In response to Mr.Dennis F. (whom I tried to contact on 4 occassions and who did not return any of my calls...)

The vehicle was brought to a very understanding Scion dealer here in San Antonio, TX (Universal Scion), who has since resolved the issue and tried to make up for another dealer's bad business practices. Although Scion of Louisville offered to fix the door panel, they wanted me to go without a door panel for almost a week rather than just reupholstering a panel they already had and sending it to TX as an even exchange for the damaged panel.

Universal Scion agreed that to go without my door panel for a week was an absurd option. Afterall, why should I be inconvenienced for something Scion of Louisville did wrong? So Universal Scion fixed the door panel in less than an hour and sent me on my way. They also gave me 3 free oil changes for the inconvenience.

Since this incident we have also had the strut mounts go out on the brand new 2005 XB, which Universal Scion has also fixed and also incurred the cost of a rental vehicle for the ime it took to order the strut mounts and install the new ones.

FYI: We are still looking into legal action through JAG considering the fact that we also paid extra for TRD performance struts and that is not the product that was put in the vehicle. I'd like to know how Toyota/Scion of Louisville plans to explain that...I believe that it is fraud to charge someone for a service not performed by a dealer, with proof that it was not done? Hmmmmm....little did we know that the leather was only the beginning...

As far as recontacting Toyota/Scion of Louisville, I am done being frustrated with them. I would rather enjoy seeing the look on their faces when they are sideswiped with what is yet to come. Afterall, what goes around, comes around...usually thrice as bad.

San Antonio, TX (Randolph AFB)

The first item to be addressed is the factory warranty is not voided and is in effect anywhere in North America. The leather on the other hand was installed by a vendor because Toyota does not offer leather interior on any Scion model and the warranty offered on it is 3yr 36000 miles on materials. The car was brought to Scion of Louisville with a buckel on the drivers door and we offered to take it down and have it repaired at that time, customer did not have time. Mark was transfered to a Texas duty station without getting the leather repaired. He contacted Scion Customer relations departement who inturn contacted us. We contacted mark via his cell phone and agreed that he would take the vehicle to the dealer near his new assignment. Once their they would remove the door panel and ship it to us next day air @ our expense and we would have it repaired and send it back to them next day air @ our expense. We have not heard from Mark or Linda since that converstaion.

Mr. Sam Swope is the owner of this dealership. He normally stays at his office at the Swope Auto Center on Hurstbourne Lane. If you cannot contact Mr. Sam, as he is more or less retired, ask to speak with Mr. d**k Swope.
Both of these gentlemen are very customer focused and will assist with your problem.
The dealership is your first line of contact since the work was authorized to be done either by them or through them.
In NO way does this void the warranty on your new purchase from Totota except for the leather and anything associated with the installation.
Good luck.

Mr. Sam Swope is the owner of this dealership. He normally stays at his office at the Swope Auto Center on Hurstbourne Lane. If you cannot contact Mr. Sam, as he is more or less retired, ask to speak with Mr. d**k Swope.
Both of these gentlemen are very customer focused and will assist with your problem.
The dealership is your first line of contact since the work was authorized to be done either by them or through them.
In NO way does this void the warranty on your new purchase from Totota except for the leather and anything associated with the installation.
Good luck.

Mr. Sam Swope is the owner of this dealership. He normally stays at his office at the Swope Auto Center on Hurstbourne Lane. If you cannot contact Mr. Sam, as he is more or less retired, ask to speak with Mr. d**k Swope.
Both of these gentlemen are very customer focused and will assist with your problem.
The dealership is your first line of contact since the work was authorized to be done either by them or through them.
In NO way does this void the warranty on your new purchase from Totota except for the leather and anything associated with the installation.
Good luck.

I understand your frustration but step back and think about what you are asking Toyota to do. They cannot guarantee someone elses product or labor. Any aftermarket item is not covered by the factory, they should carry their own warranty. If a Jeep dealer installed a winch on a new Wrangler, Jeep is not responsible for it, the winch co. is. However, the good news. Your warranty on the new car is not void on the rest of the car. Only the leather pieces of the interior are not covered. Anything else that you may have problems with (radio, engine, dash rattle, etc.) will still be covered by Toyota. Just work with the dealer and leather installer to fix your problem. Good luck....

I understand your frustration but step back and think about what you are asking Toyota to do. They cannot guarantee someone elses product or labor. Any aftermarket item is not covered by the factory, they should carry their own warranty. If a Jeep dealer installed a winch on a new Wrangler, Jeep is not responsible for it, the winch co. is. However, the good news. Your warranty on the new car is not void on the rest of the car. Only the leather pieces of the interior are not covered. Anything else that you may have problems with (radio, engine, dash rattle, etc.) will still be covered by Toyota. Just work with the dealer and leather installer to fix your problem. Good luck....

I understand your frustration but step back and think about what you are asking Toyota to do. They cannot guarantee someone elses product or labor. Any aftermarket item is not covered by the factory, they should carry their own warranty. If a Jeep dealer installed a winch on a new Wrangler, Jeep is not responsible for it, the winch co. is. However, the good news. Your warranty on the new car is not void on the rest of the car. Only the leather pieces of the interior are not covered. Anything else that you may have problems with (radio, engine, dash rattle, etc.) will still be covered by Toyota. Just work with the dealer and leather installer to fix your problem. Good luck....

I tend to agree with Toyota on this at a corporate level.

Having said that, the dealership is TOTALLY in the wrong.

The dealership is making the alterations to the vehicle, and probably, they are contracting it out to a local upholstry shop to actually do the work. I don't agree that Toyota as a corporation should be responsible for that. However, the dealership should take responsibility for the work done by someone they contracted with to install the leather. They should not contract with someone who will not honor some form of warranty on items they add on to a new vehicle.

Just for an example, if you buy a new truck with a Rhino lining that is installed after it leaves the factory, I don't see the manufacturer covering that under warranty, but the dealership who sent the vehicle to a Rhino lining dealer should stand with you and help you get the lining repaired/replaced through the installer.

Just wanted to point out that I do agree you're getting screwed, but don't think Toyota as a corporation should get the blame. Full blame should go to whoever installed the leather and the dealer, IMO, is just as responsible because they hired that company to do the work.

I agree with you 100% on this. Dealer installed options should carry the same warranty as the rest of the vehicle. They certainly shouldn't invalidate the manufacturer's warranty.

The dealer is culpable for failing to address this issue before you bought the car.

I'm sure many people will read this and thank you for warning them about the Scion line.

Perhaps, Honda still continues to provide a warranty when you purchase dealer-installed options.

With the price of new automobiles, nobody can be expected to buy one and take their chances.