Tracfone Wireless Steals Your Money Miami FL

DO NOT USE Tracfone!!! My plan was set to expire in November 2023 and currently had 975 min, 822 texts, and 1.01 gigs of data remaining. Knowing I wouldn't use all of that, as this is a back up phone for work. I purchased a 1 year extension on May 20 carrying me until Nov of 2024. Out of the blue the other day I get an email stating my service was set to expire on July 29 unless I renew. (Where did that date come from??) So, I called Tracfone yesterday the 29th and spoke to Victor (Employee#518484) who assured me he had set my phone to reflect the correct expiration date 11/20/24 at midnight. I wake up this morning and you guessed it NO PHONE!!! Tracfone just stole $80.00 from me. The employees lie just to get you off the phone. 

 UPDATE 08/01/23: I spent 3 hrs on 07/30/23 speaking with Jenny, Mika, Aira, Jolo, & Jessica and 2 reps which I didn't catch their name. Each time having to explain the whole story over and over! They then transferred me to refunds where I was disconnected 4 times before anyone answered, spoke with Michelle twice (disconnected twice) , and Melanie who found the 1 year extension I purchased and was in the process of refunding when I was disconnected again! I can write off 1 disconnection, possibly even 2 but not 7! I have to believe this is a tactic your reps are told to use. As, I left a callback number and no one has called back! 

 UPDATE08/02/23:

I spoke to TracFone regarding BBB complaint ID **** on 08/02/23. The person I spoke to said their system updated and couldn't confirm any information regarding my account. Or why it was turned off on a non-applicable date of 07/29/23.When confronted with the fact that my phone had been on for two yrs and I wanted to know how since I hadn't purchased minutes (Because I've purchased only extensions that they claim not to be able to see) His only answer to every question I had was the system updated and does everything and he couldn't see it! Absolutely pathetic company! I am not satisfied ! DO NOT USE TRACFONE!!!