Complaint Review: Trane
Po Box 9010
- Phone: 903-581-3660
- Category: Appliances
Trane: 3 Major Repairs In 6 Years. No Help From Trane Or Distributor. Trane product is no longer high quality. The Organization is set up to confuse the consumer. Tyler Texas
*Consumer Comment: Nothing Stops a Trane- I don't Think so-Can't even get 9yrs out to a Unit
*UPDATE EX-employee responds: This is common of the new Trane
These tubes are inside the unit. This can only be due to poor engineering or poor build quality. Either leads you directly back to Trane.
I've tried to contact Trane, my installer and the local distributor. Each points the finger at someone else. The distributor and Trane or the worst pointing to the warranty and using this to absolve them of all liability.
To even get to the point where I was told I had no recourse, took several calls and lots of emails.
I have worked for very large companies with over 300,000 employees. I am very good at navigating bureaucracy. I also know the difference between a well meaning organization that can't get out of their own way and a company that uses obfuscation as a way of keeping customers at a distance.....Unfortunately, Trane has shown themselves to be the latter of the two.
Message to Trane,
You don't seem to be very interested in the consumer side of the market. Why not save us and yourself some headaches and get out.
This report was posted on Ripoff Report on 03/29/2009 05:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/trane/tyler-texas-75711/trane-3-major-repairs-in-6-years-no-help-from-trane-or-distributor-trane-product-is-no-438775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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