TransAmerica Retirement Services TransAmerica Makes up rules AFTER they have your money. Wants you to pay them fees to close the acct. Baltimore MD

I worked a job that had a 401k.  When I left, the money stayed in that acct until the company changed administrators.  I never agreed to any terms with the new company that received my money.  That was TransAmerica.  After many years of very poor performance, I decided I wanted to get the money out and invest it myself (in another IRA).  In this process, I have encountered many ridiculous things:  1)  They tell me I have to fill out forms, and get them notarized.  They cannot provide any documentation that I agreed to this.  2)  They then tell me that the plan administrator has to release MY MONEY before they can do anything with it.  Why does anybody but me have to give that permission?  3)  There's a $100 processing fee for the form.  4)  If I dont tell them, on the form, where I am reinvesting, so they can do a direct rollover, they will hold 30% of MY MONEY until the end of the year, as "prepayment of taxes."  Who gave them the right to hold my money or tax me?  I don't want to tell them where I reinvest, but I don't want to wait until the end of the year to be able to do so.  This company is horrible.  I wouldn't recommend anybody do business with them.  If you're working in HR, I'd recommend you look for another company to handle your 401k.