On 8/31/2012 at 06:58 we were contracted to carry a load from Chantilly LDC and deliver to
Bloomington, IN delivery 9/4/2012. For a rate of $1600.00, we then asked about quick pay and getting a fuel advance for this load and were told that it would be no problem. Which we never received for this load. Driver was dispatched and
shortly after he called back to inform us that the information that was provided for contact was incorrect. The address that was given 3900 Stonecroft Blvd Chantilly Va 20151 was a business complex with multiple business / warehouses located in such and there was no contact number on the confirmation sheet for him to call.
After about 2.5 hours of googling the address and calling all the numbers associated with the business location and Ms.Rachel Bernard at TransNet Logistics we finally got the correct information. The driver then got to the correct pick up, but then we got a call from Rachel shortly thereafter stating to tell our driver to stop loading due to the customer being in the arrears. We then placed the call to the driver and passed the information along to him. By then we were about 4.5 -5 hours in from the time that we began this. About an hour or so later we received another call from Rachel that they worked out the payment issue and she told us to get our driver loaded. This was at 16:30.
Around 10:44 we placed a call and also an email was relayed to Rachel to inquire about detention time being paid for this situation and she informed us that that would be no problem My manager is real good at paying detention time to the drivers so there will be no issues for this". Now being that this was a new client to us we asked about how to submit documents for payment and was told by both of our contacts just to email or fax them to get the process started and of course mail in the hard copies which is what we did. We emailed, faxed and mailed in our original paperwork on 9/6 at 16:31.
On the 5th, and 7th of Sept we kept inquiring in regards to the detention time and kept gettingthe same response "waiting on manager" and then on the 7th of Sept she told us that she would be out of office and for us to check back with her
on Monday. Finally on the 14th of Sept we stopped receiving any communications from Rachel all together. In between the 14th and the 25th we kept sending emails and kept calling and was getting no response and was told that Rachel was no longer with the company and was given Mr. Willie's contact information at 14:00 an email was sent to him in regards to the situation. After getting nowhere with Mr. Willie for 21 days in regards to getting this account we decided to file a report against them on Internet Truckstop.
The tones changed when TransNet claims that they never received the original paperwork. A total of 10 Bol's went out that day from the same post office to different companies from the East, West, South and North and all but 1 was delivered and 2 went to IL one to Alsip and the other to Morris and Alsip is the only one that never received there Bol's nor did it come back.
After all of the running around with them we decided to file a report with Internet Truckstop just as soon as the confirmation came back to us we received a call from Ms. Laima (dont have the correct spelling of name) and was told very rudely, and unprofessionally that if we don't take our posting off of Internet Truckstop we will be fined $1600 per day, and don't call back to them checking on the status of payment and she slammed the phone down.
Again we made a report of said conversation with Internet Truckstop. We have been calling and they either avoid our calls or they take a message and never call us back. On 10/23 a call was placed to Mr. Willie and he told us Oh man I forgot all about this, let me check on it and I will get back to you". Again no return calls. So today another call was placed to the accounting department and the young lady who answered the phone was very polite but once she (assuming) pulled up the account very hurriedly said "Um I need to transfer you to someone else". Laima (again spelling) came to the phone very rudely "Who is this" she was told who we were and we asked her where we stood on payment. She then went on rudely " We stand nowhere with this payment and we will never be anywhere with this payment until you remove your posting from Internet Truckstop" we then in the process of telling her that we would remove it if they would pay off this account. She then proceeded to rudely say "bye bye" and slammed the phone down again.
We then pulled up there company information to locate there bonding company and was told that we need to fax any and all information in regards, and another report was made to Internet Truckstop in regards to the conversation that was just held. All corresponding communications will come to follow in regards to the attempts made in trying to collect in regards to this account. Load was contracted for a total of $1600 now we have 8 hrs of detention time owed at $50 an hour and late fees at 15% which starts to accumulate at 60 days for a current total of $2300. There load number for this load is 26363 and our load number is 1083
Thank you and have a wonderful day
615 800 6761
615 690 7403 firstname.lastname@example.org