Complaint Review: Travelgenio - Madrid Nationwide
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- Author Not Confirmed
- Travelgenio Albasanz 15, Edificio A, 2a planta Nationwide Spain
- Phone: +34-911-160-765
- Web: http://www.travelgenio.co.nz
- Category: Air Travel
Travelgenio Horrible customer service!!!! Not willing to take reesponsibility for their poor service Madrid Nationwide
*UPDATE Employee: Travelgenio reply
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After airline change my flight and I confirm details of replacement company didn't come back to me for two month. I made number of phone calls which said that my case it not priority and I have to wait.
Two month later I got e-mail with changes which is not suitable for me and I have a choice pay extra $300 or fly on the wrong day.
Company refused to take responsibility for wrong changes due to their delay in processing my request for two month and offred reefund, which will not buy me ticket two month befor my flight (Flying frm Auckland, New ZElanad to St. Petersburg, Russia) Total cost was $1700.
Also ustomer service representative hung up on me... She refused to trasfer to her superwisor for complaint.
This report was posted on Ripoff Report on 10/07/2016 03:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/travelgenio/nationwide/travelgenio-horrible-customer-service-not-willing-to-take-reesponsibility-for-their-p-1332027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Travelgenio reply
AUTHOR: Travelgenio - (Spain)
SUBMITTED: Sunday, October 09, 2016
Hello, of course we can help you with your booking schedule changes. Please send us a mail to customer.service@travelgenio.com with your booking reference and the changes you want to make and we will inform you about the changes possibilities of your ticket rate and, if they are allowed, the conditions for the changes. Regards
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