Tree Classics.com False Return Policy, Lies about where the products are produced. Poor customer service. No customer service! Oak Creek, Wisconsin *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

Today I was putting up the tree I purchased from Tree Classics and the looked great until I started spreading the branches out from packing.  The lights were not attached to the tree, just twisted around the branches and wires split with the end of the branches poked thru with no florist taping to hope the lights in place, wires hanging of most of the branches, looked like something a child had done.  The tree cost me $359.99 dollars.   I called their customer service and was told to take pictures and send to their email account which I did (11) pictures. Also wrote this note to them..I am very disappointed with the tree I purchased from your company.  The quailty of the wrapping of the lights is that of a amatuer.  There is no florist tape the hold the lights on the branches and therefore the entire lighting string just hangs.  After talking with you customer service department, I was advised to send the attached picture.  My invoice number is 16639.  Second not I sent them.  I intend to blog about my experience with this tree I purchased and the way your customer service representative treated me. I have been given the run around all day.  One person said, "Just send picture of the tree". which I did. Then I finally get a call and your company wanted more pictures.  I refused,  the 11 pictures I sent clearly show the tangled mess the lights were put on in.  For the price of 359.99 the tree is far from worth it. Your website states designed and producted in your warehouse....the box the tree came in says "MADE IN CHINA"

You did not honor you return policy.  What happened to the 90 day return? After talking to Melissa your company did not intend to do so.  You left me with no other option but to call my credit card company to ask for a refund for a defective product.  Now Melissa calls me and says since I filed with my credit card..nobody at your company can talk to me anymore.  What kind of customer service do you have there?  Bad Business!  Copied from their website  Tree Classics Guarantee  At TreeClassics.com, we want you to be satisfied when you shop with us. In fact, our product selection and service standards were crafted with you in mind. If you should ever find yourself unhappy with your shopping experience, let us know. We're always striving to better our site and would love to hear about what we're doing right - and what improvements we still should make. If after making a purchase, you have a dispute, we'll resolve the situation to your satisfaction - within reason according to your warranty.

I did not receive this service!     

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EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280