• Report: #379739
Complaint Review:

Trend Micro Incorporated

  • Submitted: Thu, October 09, 2008
  • Updated: Thu, October 09, 2008

  • Reported By:Bristol Tennessee
Trend Micro Incorporated
10101 North De Anza Blvd. Cupertino, California U.S.A.

Trend Micro Incorporated Trend Micro - refund policy is a scam Cupertino California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased Trend Micro's AntiVirus 2008 from Best Buy. Due to software compatibility issues, I could not get it to work right. Best Buy does not offer a refund for opened software so I contacted Trend Micro and asked how to get a refund directly from them, but they emailed me back telling me that they are "bound to comply with the retail store policies."

It's quite absurd for them to hide behind a retail store's policies and totally abandon the customer with unusable software! Nothing about it is stated on their website in their refund policies - they want to trap as many people as they can just to make a buck. Another company's software that I needed to return was decent enough to stand by their own policy to grant me a refund. Such a shame that Trend Micro turned out to be one of the bad guys.

Bristol, Tennessee

This report was posted on Ripoff Report on 10/09/2008 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/trend-micro-incorporated/cupertino-california-95014/trend-micro-incorporated-trend-micro-refund-policy-is-a-scam-cupertino-california-379739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Trend Micro Incorporated

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?