Report: #1403340

Complaint Review: Tresor Rare Lenox

  • Submitted: Sat, September 30, 2017
  • Updated: Sat, September 30, 2017
  • Reported By: Debbie — Decatur Georgia USA
  • Tresor Rare Lenox
    3393 Peachtree Rd NE
    Atlanta, Georgia
    USA

Tresor Rare Lenox Empoyee Lied about Return of Product Atlanta Georgia

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On 8/8/17 I bought skin care from Tresor Rare Lenox, for  $1633.50.  During the sale/transaction, I asked Alonso at least 3 times if I could return them and he said, yes.  I said I needed a week to think about it. My child is having health issues & I had some big expenses, so decided this was too frivolous at this time.  With my working schedule, it was 12 days (Fri. 8/18/17) when I was able to go back to the store.  Alonso was there & tried to tell me that he had said that I had to return them in 3 days, but he never told me that, as I know I would never have taken the product with those stipulations.  Then he told me that I couldn’t return them to the store, that I would have to send them back & that a customer service person would call me on Mon.  This scenario was also never mentioned during the sale.  The customer service person, Sheila, called me on 8/22/17.  She was going on vacation & said she would call me back.  It was more than a week before we spoke again & I had to call her.  She then called me periodically, saying she was trying to see about returning the products & supposedly talking to different people.  She was calling me from a local cell phone and there was no voice message set up nor did she answer the phone with the company name, which always seemed a little odd for the company’s customer service person.  She would call me back every few days for weeks, offering different things.  For instance, she said that I could return it for a 50% re-stocking fee, she offered other products in place of these & several “free” facials.  She told me something about it being FDA approved, but that means nothing to me and I was only told this way into the negotiations with her in trying to get my money back.  Bottom line, I feel there were so many lies here and this company is not very truthful in their selling practices.  And yes, I know that no returns are printed on the receipt, however, I asked Alonso about the possible return BEFORE he even took my credit card.  With all the free facials I have been offered, I have not taken them up on any, as I am not trying to take advantage of them, I only want all my money back to put towards my other unexpected expenses.

 
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This report was posted on Ripoff Report on 09/30/2017 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tresor-rare-lenox/atlanta-georgia-30326/tresor-rare-lenox-empoyee-lied-about-return-of-product-atlanta-georgia-1403340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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