• Report: #1038436
Complaint Review:

Trex -composit decking

  • Submitted: Wed, March 27, 2013
  • Updated: Thu, April 04, 2013

  • Reported By: Barbara — SI New York
Trex -composit decking
Winchester, VA, & Fernley, NV Internet United States of America

Trex -composit decking Trex composit decking turned black mold, supposed to be maintenance free.What can I do? Internet

*UPDATE Employee: Trex

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My Trex Composite Decking has turned black mold. I contacted Trex and they told me what to use. It is still black. This item was to be maintenance free totally. This item doesn't do what it was supposed to do. Also it gets very hot.

Black mold on a deck is not acceptable for maintenance free product. And I see it on line happening to many people. I think they have changed what they sell now and put some kind of sealer on it or something.

Is there a class action regarding this? If not there should be. I reside in NY. I saw something in  CA there was  a class action regarding this product.

I reside in NY area and wonder if anyone knows what to do regarding this situation. I do not know how to find out or what to do.

I have called Trex a number of times and just get the run around. I am not supposed to have to scrub this item or anything at all and that is why I bought it in the first place.

It is supposed to be guaranteed to be totally maintenance free when I purchased it and had it installed.

Would like to hear from you if you have the same problem with this decking. Or if you have info. as what to do regarding this situation. Thanks

This report was posted on Ripoff Report on 03/27/2013 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/trex-composit-decking/internet/trex-composit-decking-trex-composit-decking-turned-black-mold-supposed-to-be-maintenanc-1038436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Brittany M - ()

Hello, I am a representative of Trex.  Although Trex is a low-maintenance product, it is not maintenance free. 

All exterior building materials require cleaning. Trex is no exception. Periodic cleaning of Trex decking will remove dirt and pollen that can feed mold. If mold colonies appear, clean the deck with a commercial deck wash containing a detergent and sodium hypochlorite, commonly known as bleach. This chemical will remove the mold, but please be aware it will also lighten the wood on the surface. In some cases it will require several treatments with the deck wash to completely remove all mold colonies. Even if the spots are no longer visible, there may still be mold spores on the surface that could re-grow, so periodic cleaning is important.
The following brands of deck cleaners have been found to be effective in removing mold from Trex decking:
Olympic Premium Deck Cleaner*
Expert Chemical**Composite Deck Cleaner & Enhancer (expertchemicalinc.com)
For a non-chlorine based alternative UltraMean**** can be used, but will require scrubbing with a soft brush immediately after application.
Mold spreads easily and may return in some environments despite proper cleaning and preventative measures. Mold does not damage Trex and will cause no structural harm if allowed to propagate.
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