• Report: #412785
Complaint Review:

TriSlim And My Fitness Mentor

  • Submitted: Fri, January 16, 2009
  • Updated: Tue, May 05, 2009

  • Reported By:Baltimore Maryland
TriSlim And My Fitness Mentor
.myfitnessmentor.com Meza, Arizona U.S.A.

TriSlim And My Fitness Mentor / Fit Factory RIP -OFF, Scam, Bad customer service, unauthorize charges Meza Arizona

*UPDATE Employee: Resolution offer

*UPDATE Employee: My Fitness Mentor

*UPDATE Employee: Contact My Customer Service Manager

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I signed up for the free trial of Tri-Slim 10/1/08, I received my free trial on 10/10/08 and canceled the free trial on 10/21/08. I received a confirmation email from Tri-Slim that all products and services would be cancelled.

Then I recieved my credit card bill in January of 2009 and saw there were two charges for $29.99 each - one dated December 19, 2008 and one dated January 5, 2009 for a My Fitness with only a 1- 800 number to call.

It took several hours or research to find that this was in connection with Tri-Slim - so then I called My Fitness Mentor / Fit Factory and was told that it was in the fine print that I automatically singed up and "agreed" to these charges when I signed up for Tri-Slim. Not only did I not receive any notification from My Fitness Mentor - but I have NO idea what I even paid for, or what benefit it was supposed to be to me. I did not even know anything about this whatsoever.

The customer service agent informed me that they were a seperate company from Tri-Slim and I should have known to cancel this seperately. She was extremely rude and refused to refund my two charges of $29.99 and the only thing she would do for me was to cancel my subscription.

They did not even send any notification with what was the website or usernames and passwords of my so-called benefit of receiving My Fitness Mentor - I guess we are supposed to know automatically what that was. There was NO communication whatsoever from My Fitness Mentor or Fit Factory - whatever it is called at any time.

This is probably the biggest rip - off I have ever recieved. It is also the biggest hoax - as someone would never know anything about this website we are "members" to - if you would not have seen the charge on your credit card. Two entire months after cancellation.

This company - Tri-Slim and My Fitness Mentor have terrible customer service, are a big hoax and to make it worse the actual product sucks!

DO NOT get involved with either of these companies. You will be ripped off and you will be taken for money.

Baltimore, Maryland

This report was posted on Ripoff Report on 01/16/2009 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/trislim-and-my-fitness-mentor/meza-arizona/trislim-and-my-fitness-mentor-fit-factory-rip-off-scam-bad-customer-service-unauthor-412785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs.

I am saddened to read that you have had a difficult time. Our company strives to give the highest standard of customer service. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at Customerservice@cshelp.org and I will assist you immediately.

Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.

All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.

Unfortunately, we are unable to locate an account for this customer as she has not left her full name for us, but, if she had contacted our customer service number provided on the email and next to her charge on her bank statement we would have been very happy to assist her with her Fit Factory program.

For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.

Below is the information provided with the FF programs.

Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 14-days, 21 days
Cost: Bonus Program: $39.95 (costs vary depending upon the product it was purchased with)
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory
Verbiage: Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

Selling Points:
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more


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#2 UPDATE Employee

My Fitness Mentor

AUTHOR: Trislim - (U.S.A.)

I work in the corporate offices of TriSlim. When you signed up for the trial with TriSlim, we stated you would be signed up with My Fitness Mentor in the terms and conditions. We are not affiliated with them anymore and have not been since the end of September, 2008. If there is anything we can do to help you with them, please let us know. Thanks,

TriSlim Corporate Offices

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#3 UPDATE Employee

Contact My Customer Service Manager

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Connie. I'm a customer service associate for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is falon@verifyyourorder.com or if you call our customer service line 1-866-407-1022. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.

Connie, CSA
Fit Factory
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